Business ProfileforBirds on Deck, LLC.

Over the span of a few years Birds on Deck replaced all of our windows and interior doors. One of these windows, a large picture window has developed a defect in the workmanship. Window has a left and right slider, the right slider has developed a hazy film between the sealed glass during the winter months and spots between the glass due to the leak of ********** The sealed glass has a 30-year warranty, window was installed in September, 2013. Prior to year 10, there is a no-charge replacement of sealed glass. We are asking Birds on Deck to honor this warranty. The timeline of contact with BOD is as follows:11-3-21 Spoke with *****, explained problem. He said he would stop by to look at window. Never did. 12-22-21 follow-up call, was told by ***** that window is on order but there would be a longer wait than usual due to a supply chain issue. ***** said he would contact us when window is in, no call received. No contact whatsoever from Birds on Deck for over 6 months. 9-16-22 LMOM to return our call, none received. 9-23-22 We called BOD again and was told truck is coming in next week with parts and almost sure window will be on truck, he will contact us, none received. 10-11-22 Both my husband and myself went to BOD in person & spoke with *****, he told us the installer's truck has mechanical issues. Sent two e-mails: one on 10-27-22, another 11-2-22, first one ignored, finally got a phone call from ***** and said the installer has a backlog now of over 60+ windows and our window will be installed within the next few weeks. 11-29-22 we called the installer, he said he has our window, and would try to install later in the week. Finally, after receiving no phone calls or response to our inquiries, we sent a third e-mail on 12-6-22 giving Birds on Deck notice that they have until 5:00 p.m., December 9, 2022 with a date and time of our window replacement. If none received by deadline, we would be filing a complaint with the BBB, again no reply to our request.