Business ProfileforBatteries Plus, LLC

I dropped off my iPhone to have the battery replaced on 3/20/24. I returned about an hour later and I was told my phone was still being worked on to return in about 30mins or so. When I returned the second time, I was told there was a problem, and my iPhone was no longer working. The phone kept turning off and would not recognize the new battery. I asked, 'what I am supposed to do now'? I was told by the manager sorry and sometimes these things happen, and he wouldn't charge me for the new battery. That was obviously unacceptable, so I went to a cell phone repair shop, and they did a diagnostic test for $47 and found the logic board was not connecting properly. I then made an appointment to visit the Apple Store the next day, I was again informed the logic board ( mother board) was damaged and the battery could not be recognized, and they recommended a replacement not a repair. I was given a printout of the damage and an estimate of $599 for another iPhone. I went back to the manager at Batteries Plus to inform him of my findings and he gave me the toll-free number to file a complaint. I emailed them after no response I called and started a complaint #******* . I was told the district manager would reach out to me in 72hrs. I've called back a few more times and they tell me the same story that the district manager should be reaching out to me in 72hrs. I do not believe the district manager plans on contacting me to resolve this problem. I am seeking $599 for a replacement iPhone and $47 for the diagnostic test.