Customer ReviewsforBatteries Plus, LLC

After I bought new batteries and returned old cores, I was supposed to receive a refund yet instead I found out that they charged me instead and no refund for cores I tried to talk with them to get the refund and they were extremely rude and told me to never call them again. Please avoid this business at all costs.

battery warranty is a sham my battery is dead and will not charge my truck broke down for 3 months and now the battery is trash and batteries plus will not warranty the battery it’s only 1 year 8 months old , the web sight says 3 years or 36000 thousand miles it’s not close to eather

Another Lesson Learned My daughter took my iPhone to Batteries Plus in Muskegon MI to get a new battery for my phone they told her they would have to send out for it and would call when it came in. they gave her a bill of $84.00 she asked why so high and they told her anything with ***** is expensive ok...so we go back as they called said battery was in so they put battery in iPhone said to charge it ok next day I am wondering why my sound is not working went into settings and got this message Unable to determine if your iPhone battery is a genuine ***** part. This could be because your part is nongenuine, not functioning as expected, or the installation is incomplete. So I go back down to Batteries Plus to show them and he says oh that message should go away in 2 weeks I said no this tells me you did not put an ***** ***. battery in here that I paid for.. he said no we put in a after market battery I said but I paid for a ***** battery as your after market only cost $24.00 And you charged me $84.00 he said that is not true I said here is my receipt.. Then this RUDE girl comes out from back room and says if you wanted an ***** battery you should of went to an ***** store so I said so your not going to take care of this they both said no and have a nice day!!! the greed of companies to CHEAT THE CONSUMER is unbelievable plus not counting the rudeness I will NEVER go back to Batteries Plus again

I went to the Battery Plus at ***************************************************************************************** for a keyfob and key for a 2018 GMC Yukon. After an hour and a half of attempting to program a keyfob, I was informed that the keyfob from Battery Plus was not going to work because of the theft deterrant system on the vehicle. I was not told prior to the attempted programming that there was a risk that my car would become "unprogrammed". I was also not told when my original keyfob was returned to me that the theft deterrant system had been activated and also, that my original keyfob had now been erased from the vehicle. After arriving home and shutting off the Yukon, the vehicle locked up and would no longer start with the original keyfob. I have had to now tow the vehicle to the local GMC dealership, have the entire car reprogrammed and have 2 new keyfobs made. This is an out of pocket cost of approximately $1,000. To say that I am disappointed in Batteries Plus is an understatement. If the cost of this repair, which was caused by your employee, is not reimbursed to me immediately, I will be taking legal action.

They advertise Dewalt Batteries and send you knock offs. Then don't return your calls or emails. Crooks!!!

When purchasing a screen fix, I was asked for my pin to ensure the screen change worked. They told me to come back in 90 minutes. Instantly my previously full battery ran out of charge within 2 hours and two days later my ******* account was hacked. The people who fixed my phone screen are criminals. This was in *********, **.

I took my Macbook Air to Batteries Plus at ******************************************************************************************** to have the battery replaced. I took the computer home and it would only work for limited periods of time when not plugged in. I returned to the store, my money was refunded but I had to leave the computer there to take out the battery for return. After picking up the computer, it now had no display when booting up. I took it to a ***************** and an evaluation there showed that not all screws had been replaced, the battery was not connected and the display cable had been cut, a clean cut, not an accidental tearing. After being told that a new display, using Apple parts, would cost $700, I decided to purchase a new Macbook Air. In subsequent days, I contacted the district manager of Batteries Plus, explained the problem and asked for restitution of $700. He said that he hoped to "wrap this up" the same afternoon. After that time, I received little response by phone or email. After my son wrote to him on my behalf, he emailed both of us a response, blaming the Mac techs who evaluated the damage, my version of the story, pretty much anyone but the employees at the store. At this point, I don't expect any form of restitution from Batteries Plus but, as a consumer, I want to warn others of the treatment I received from staff and management. In my closing response to the district manager, I shared a call I made to the Better Business Bureau in which an associate there shared with me that although not accredited by the bureau, this store has a rating of F for not resolving numerous complaints within the last three years. I add this complaint to that list.

My gf took her phone for repair costing her over $300 to replace front and back screen a month or so ago. On 10/14 she took her pnone in for water damge . Her face I'd worked when she took out of rice and before she arrived at store. She picked up phone on 11/16. Brought it home and noticed face I'd didn't work. She called Apple and they said that its not aligned correctly. Spending anther $200. They said to bring back in and will fix it. Well they called and said they csnt fix. They broke it! What can I do!

This place took advantage of my wife. She went in to replace our sub pump battery bought in 2018 ******** which was purchased at the Batteries Plus location in Lake Zurich. May 2022 my wife went into the Crystal Lake Batteries Plus they sold her an old battery dated es 2020 they sold her the wrong battery ******** by the actual store owner/manger. She was actually sent to this store from the Lake Zurich location because they were sold out of the ******** model without being upfront with my wife they literally sold her what they thought was comparable so here I am a couple months later having to buy a new battery yes I went in to speak to them and happen to run into the owner/manager of this franchise he tested the battery said it was ok but problem is it’s the wrong battery our sub pump battery backup system is rejecting its use keeps tripping the alarm the owner/manger advice was to get the system checked just for peace of mind I did they recommended I change the battery i did call corporate they verified I was sold the wrong battery as I purchased from batteries plus before back in 2018 the owner of this location Crystal Lake said if I bought another battery that I would be a proud owner of 2 battery’s since he would not exchange the battery even though he keeps lluvia sold my wife an old battery and the wrong one. Nice way to have a customer get stuck with a product that is not compatible for its intended use. RUN FROM THIS LOCATION as the owner/manager is not in favor of fixing the mistake he made when he personally sold the battery to my wife

I called Batteries Plus to purchase a new battery for my 2010 Dodge Avenger, I decided to call to make sure they were able to service my make and model vehicle due to the difficult area the battery was located. I called on a Friday after 10am and was asked to hold by the associate, I held for 8 minutes before my call was dropped. I then called back 2 times and was sent to an answering machine both times. On the 3rd attempt a different employee answered and asked me to hold, which I refused and stated I had already been put on hold once and disconnected. She replied, "Just let me punch in and I'd be happy to help you" She returned promptly and took my information for my vehicle and said that there wasn't anyone in the store that could service my car until Sunday. I specifically asked if they were sure that they serviced my vehicle due to the difficult installation process, she said there may be a difficult install fee, which I then asked if that applies to my vehicle. She asked her coworker to verify the correct information then told me that fee would not apply to my car and that I could schedule an appointment online. So, I proceeded to the website and clicked the battery instillation tab which provided basic instructions to set up an appointment. I had no trouble finding the battery, but I couldn't find where I had to click for the instillation appointment. So, I called back the store to tell them about my issue with the website and the employee said he could manually enter my instillation appointment in their store computer. So, I purchased the battery and left it at that. I decided to call the next day to confirm my Sunday appointment and it had not yet been entered into their system, so I told the employee that I purchased a battery yesterday and was told by the employee working yesterday that he would manually schedule my appointment. He scheduled the appointment only to call back 2 hours later and tell me they don't service my vehicle.***** was very RUDE!