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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Quality Asphalt worked on our business's parking lot.They are now claiming that the job is finished when there are obviously issues that need to be fixed.When I have to tried to call and email, they keep telling me that the job is completed and I need to make the payment TODAY or the warranty will be voided.Their skid loader has broken off chunks of asphalt on the side of the parking lot. I have sent pictures to them and they said they will fix it after we've made a payment.They also have come back to patch the brand new parking lot because it wasn't even and large water puddles were sitting on the asphalt. The patches they made look horrible and water is still sitting on top of them after it's rained.The contract that we signed with them states that we pay half the money down, which we did, and the other half needs to be paid after completion, within 30 days of the invoice being sent. They've sent the invoice but the job is not complete.Business response
09/20/2022
On this project there is a large landscaping issue blocking the flow of water to the ditch which is outside of our scope of work. We are working with the customer to try to install drain tile and anything else that *** help with the landscaping issue. I spoke with **** today 9/20 and everything seemed fine with what we are doing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.