ComplaintsforAll World Ford Inc.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a ************************************ October of 22. It had a clunk in the front end when taking it for a test drive before the purchase. They were going to check it out. They said they couldn't get it to duplicate, after I bought it on my way home with it, it started clunking so I called right away. It's been an on going problem ever since its been in to get fixed many many times with no results. For 7 months this has been going on. A engineer from **** came to look at it and see what's going on. He has no idea. It's pretty much deemed unfixable. So I said I'm done with this and want my money back. They low ball offered me ***** less than I paid and less than I owe. So now if I were to take that I can't even replace this vehicle for a few reasons. I expect a full refund since this was an issue before purchase. They are low balling me and trying to make more money on it when they should take it back full refund and get rid of it.

  Business response

  05/19/2023

  We took the time and put the effort into fixing ****************************************** Explorer and even reached out to ****************** and followed their recommendations to a tee.Mr ************; Lowenhagen is  not staisfied with the results. My Used car Manager appraised the 2017 **** Explorer that *********************** purchased in October 2022 and compared value to ***** Blue Book. ***** Blue Book showed  trade in value  of $17,706 and we offered him $20,000 which we feel is a very fair offer . We also offered to trade him out of this vehicle into something he would be satisfied with. Unfortunately, we could not **** on a settlement, however All World Ford is willing to be reasonable and to assist in anyway to come to a conclusion to this situation. Thank You ******************* General Manager All World Ford

  Customer response

  05/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 
  

    The problem with the vehicle hasn't been fixed for 7 months they ha ent been able to fix it. Since before I bought it.  Therefore unfixable. No one can figure it out.  The trade in is unexceptable.  Shouldn't be a trade it needs to be a buy back.  Very bottom of the trade in value is 17,000.  Top is over ****** I was told he was offering more than kbb.  Well it's not. He lied.  Either way this needs to be a buy back not a trade. Pretty hard to replace a vehicle that was just bought when I don't get back whats owed on it.  Especially when it had this problem before it was bought.  Only exception will be a buy back at full price.  
  Regards,
  
  *************************************

  Business response

  05/22/2023

  I sat down with customer and explained that we are as far as we can go on the repairs and  it appears we can not satisfied the customer. We both agreed that he would get a second opinion on the repairs and report back to myself and my service manager. I offered a additional $500 to purchase the vehicle , so $20,500 was  the number we went to. Also offered to trade him out of the vehicle into a different vehicle and the customer said they want to have this one fixed. The customer is not realistic on his expectations to get all of his money back after he had used the vehicle for 6 months. I will wait to hear from the customer after the appointment is completed at the Repair Facility that the consumer picked out.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I got a 2017 Yukon Denali with ****** miles on it November 2022. Paid $43,000. My sales person ** was very friendly. My problem is with the management/service department. After about 2 weeks of having it I started to have problems. I took it in and they had it for 3 weeks in the shop. They even sent it to a GMC dealership. I got it back after finally saying Im done waiting and being told were waiting on parts. Once I got it back, I still had the same problem. Trouble with shifting. I was told it was my after market intake (I didnt put that on there it came that way) so they put a used stock intake on. Made no difference. I put $2000 just in the front end so far and still have these following problems shifting problems, rough idle, extra bouncing in the front end, noise in the front end, valve chatter, lack of power, when I turn the wheel and go to push on the gas its like my brakes are on or something is binding up, anddddd my rack is leaking. I brought it in for them to look at and was told nothing was wrong. Why? Cause they dont want to pay to fix it. Or at least help. On top of it I brought it in on a Friday and they called saying it was done being looked at. They tried to say the noise was from my tires rubbing. I told them I know what that sound is and that is not it. **** (service manager) told me he would go look at it himself and call me back. Their hours online were listed wrong so when I called to check in because they never called, they were already closed. Saturday came alone and still no call. My truck was stuck there for the whole weekend and I had work Monday morning and no way to get my vehicle because they had the keys. Fast forward after picking up my truck and still complaining. I was told (from **** the service manager) after he did some more research he would call me back about at least one of the issues. NEVER got a call back. $43,000 for garbage, poor customer service and a headache since two weeks into owning it! This business *****

  Business response

  05/19/2023

  After reviewing this complaint. *********************** the Service Manager is reaching out to the customer to see if we can resolve this issue that the customer says still exist. 

  Customer response

  05/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to make sure that these problems are ALL fixed. I should not have to worry about having to pay all this money to fix it after I just paid $43,000 to purchase the vehicle. I dont want to be told there is nothing wrong like I have been and then when I get a second opinion Im told theyre (all world ford) lying to me. Plenty is wrong with this truck. I want to make sure that all things list are addressed and fixed. I also forgot to add that my drivers seat moves on its own while I drive. That is another thing I would like to add to the list of problems. Thank you. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  04/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  we ordered a new truck on 4-15-21 from all world ford at n2484 **************** **************************************************. we took delivery of the truck on 1-17-22 we had a out the door price of $53772.18 in writing and when we went to pick the truck up they raised the price to $57205.15 out the door and we were told take it or leave it because they could sell the truck for more than what we agreed on.then we were told we had a private cash offer from **** for $2500 and **** would mail the check directly to us that is what the dealer ship said they gave us a cert. # for the $2500 all of this was not true.we were told by a lending bank that this same dealer ship did this to 3 other of there patrons that had ordered out a new car or truck.how can you stop all world ford from taking advantage of there patrons. be careful when dealing with them or better yet dont deal with them at all.we felt that the cash offer they said we had coming would help offset the price difference all lies.i image all world will reply to this with more lies

  Business response

  04/14/2022

  We have a signed order with a agreed price with the customer before We ordered his truck. When He came to take delivery of his New truck he stated the price was not correct even after he signed and had a copy of the purchase agreement. H e said he has a different price..We asked him to produce any documents that would show the price he was speaking of and he could not produce any documents to  show any different agreed price. As far as the rebate went..time elapsed on the rebate...however We resummitted the rebate  for $2500 and I provided the documents for your inspection. **** has the documents and gave us the indication that the customer will be receiving the $2500 rebate. These mail in  rebates sometime take alittle longer to receive ..but It looks like it will be approved. We apologize for anything that caused this customer to be dissatisfied ....we appreciate their business and will continue to do the best for the customer. 

  Customer response

  04/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  see attached

  I reject the business response from All World Ford.I told them we had a different price on paper from them and i offered to bring it in and show them and they said that would not make any difference and the price they wanted was what it was, take it or leave it.We were told by All World Ford that the ****************** would be sending us a cash offer for $2500 the cert.# is *********** we called the ************ and they told me the cash offer would only be sent to All World and would have to be dispersed from them.All World said we should get the cash offer in 6 to 8 weeks,its been 13 weeks now.Attached is the paper work we got from the All World sales person, as you can see it was wrote up with and with out a trade in, both examples show the price of $50486.00 and all fees were added on from there.We did not have a trade in. The out the door price of $53772.18 was what we were to pay.And yes right after  we came up with this price and had agreed upon it they had a document for us to sign. But why would i care about that document when i had the price all broke down on paper for us,and why would they give me that info to take with me if it was not correct or was it just to make us think it was correct.What should happen is that All World should hold up to there end of the bargain, we do not want any more than what is due to us.They should have to send us a check for the $3432.97 that is the difference from the price we were quoted and the price they wanted at the time of delivery which was $57205.15 and they should also include the $2500 rebate coming from ****************** because the check is to be sent to them.6 to 8 weeks is reasonable time to wait for the rebate but not 13 weeks.All World Ford should not be able to trick the public the way they are  doing.

  
  
  Regards,
  
  ***************************

  Business response

  04/20/2022

  ********************* and I meet face to face to covered all details of his complaint . *** and I worked out a settlement that we both agreed on . I appreciated his time and Welcome his business in the future. I am glad I had a opportunity to meet *** and look forward to do more business in the future. Thank You, ******************* general Manager All World Ford 

  Customer response

  04/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  02/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6-22-2021 we bought a car &was told had to wait 2 wks before could pick up due to hearing a noise from transmission an needed to fix. On ***** car broke down had it towed back to them. The following week they called said need new transfer case & drive shaft. They would call our warranty and get back to us. Several wks went by no call so i reached out. They said cant find the parts to order dont have a ETA. No updates till i called again asking and they said they finally found parts would take 4-6 wks to get. They came in **** & they couldnt get our car in till 2-7, two weeks later which I feel it that was way to long as it should had been a priority as it has been there so long already. On 2-7 they started to work on the car at 6pm that night i got a call saying was having problems and would keep working. Didnt explain what the problem was or anything. Tuesday they called said they needed the loaner car back as they sold it, mind you this is the 3rd one I had. All that was said in that call was still working on yours. Friday came **** no call I called them at 930 the ** said he would talk to the service manager and get back to me. Now its 415 no call still so i called the manager said the part they ordered wasnt right & they couldnt make it fit properly so need to order another part again, said to give him till tuesday to look. They dont commuincate at all and i always had to call them to get answers. Now we have to keep waiting to find parts and fix. This is going on 3 months paying on a car that i dont know when i be able to drive again probaly months yet. I called back and left a messge for the ** to buy this car back and pay off the loan and they can just keep the car at this point I am done with all of this and their lack to make things better or to even communicate at all throughout this whole process. I feel that buying it back is the right thing to do since it seems to be the problem from the start & that they fixed it back in June to get it to us fast.

  Business response

  02/12/2022

  In response to ****** Christians situation with her repairs on her 2017 Chevrolet Equinox All World Ford is making every effort to complete this repair for the customer. We apologize for the if ****** feels We have not communicated with her in a timely fashion.****** has a Service contract and the repairs We are performing are dictated by the warranty company. We have reached out to the ************************ numerous time trying to find alternatives to acquire the part that is needed to finish the repairs calling dealers all over the country . The part is extremely hard to find with all the shortages we have in the Automotive World. The warranty company is only letting us replace this part with a new part and that even narrows the search even more.*********************** Our service Manger spoke with ****** and explained in detail what we are facing trying to find the part.**** had a good lead on a part but needed until Tuesday to see if we can obtain the part to finish the job. We have a priority to complete this repair as soon as We can. Yes..We did have to switch rentals with ****** several times due to the lack of inventory we as dealers are experiencing now...but We always tried not to inconveience her and leave her without transportation. I would be willing to consider  reimbursing  her for one of her  monthly payments of $381.72. I had received  her call on Feb11 , as message on My phone, and was planning on  returning the call this morning Feb ************************************************************* from My Service Manager ***********************. We have every intention to complete this repair as soon as We can. We are not obligated to buy this vehicle back and pay the the loan off with the extra balance the customer had  that was carried over from a previous loan. We certainly would  sit down and discuss a trade in if that is a option for the customer. We will also  reach out to the warranty company again to see if there is a alternative answer to obtain the part to complete the job. In Our industry especially in the Automotive parts  area there are many constraints we are dealing with on a daily basis that we have no control of.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩