Customer ReviewsforAll World Ford Inc.

We purchased a brand new edge from this dealership on Dec 2, 2022. We began having problems with the computer system in the car almost immediately. I brought the car in to the service department several times over the last 9 months. For the first 4 months the service manager kept telling me that it was my phone. They would not believe me that we had issues with my husbands phone as well not connecting to android auto. Problems with the radio and an audio book would play at the same time. The hands free not working most of the time is still a problem. Our car was in their service shop for over 7 weeks from December thru Sept 1st. for the same exact reasons. The service manager finally witnessed the issues with another employees phone and the car and finally admitted in April that it must be the car. In May the service manager told us they could not fix and to just do a buy back with ford. Ford refuses to buy it back and I believe the reason is that documentation was not accurately done and in fact much of it is missing. I asked for all of the service documentation last week and I did not get that. Including 4 weeks that our car sat here in the service department. No documentation. I went to the general managers office to inform him of what I still needed and he proceeded to berate me and I quote, "I am done with you. If you want anything else have your attorney contact mine." He began reading me his email response he was writing about a review I left. As if I should dare to review him poorly after 9 months of lousy service. He said you can ask the service asst manager for what you need. I said "so you are just going to pass off the responsibility to her?" He stated and I quote "why not? you like her better anyway". Very rude and condescending. I have never been treated so badly by a manager. He knows that the car is faulty yet is unwilling to actually fix it. I would not recommend this dealership. 9 months and we still have problems.

I first of all want to say I understand ********************* frustration with the issues she has encountered. Our ************* ******* Manager, Assistant ******* Manager and our service technicians worked diligently to diagnois and repair the issue ***************** was experiencing. I also want to say we are a **** Sales and ******* Facility. We did not build the vehicle nor did we engineer and part of the vehicle. I want to cover some facts. When we diagnosed the vehicle there were many times the issues would not occur. During the repairs we were in constant contact with **** Motor Company Hot line and their engineers to give us direction. We not only followed their instruction We even had a **** Engineer here to diagnose the issue and assist in the repair. The issue did not occur when the **** Engineer analysis the situation. ***************** even took the vehicle to another **** Dealership, ********************************** to receive another opinion. ********************************** could not duplicate the problem nor could they fix it. That **** Dealer did not provide ***************** a rental, where as we did eveytime she was in for the repair and we made sure she was given a loaner vehicle that was just like her vehicle so it would not disrupt her daily business that she needed to run. We contacted **** to assist in a possible Buy Back , as did **************** contacted ****. The Buy Back was denied by **** Motor Company. **** Suggested to replace the Audio Control Module. We ordered the part and installed the part, reevaluated the situation and found out the part was bad and ordered a new one to replace the old one which **** felt would solve her issue. Last week we installed the new Audio Control Module. Days later ***************** came in for a oil change. *** My Assistant Manager asked if the problem was solved with the insatllation of the new ACM , and ***************** said yes, however there were some setting that were not working properly. So, *** went out to the vehicle with ***************** and reprogramed the setting to work properly. To my knowledge and my service departments knowledge we believe the repair maybe fixed. We have not heard back from **************** that it is not working properly. As you can see All World Ford and their ******* Team has done everything in their power to repair the customers issue. As I stated prior, we are a Sales and ******* facility. I want to mention I reached out to my **** Parts and ******* Rep to get assistance For *****************I also had a conversation with the Regional ******* Manager of the ******* Region. He reviewed the situation and offered **************** a 10% discount off of MSRP of a new Edge like she is driving. On a $50000, vehicle that would equal $5000. **** ****** rejected ****'s offer. All World also offered to trade her out of the vehicle . **************** wanted to trade for $0 out of pocket, I believe All World Ford showed good faith in everything they did. If **************** feels it is a Manufacture issue then that maybe the route she need to pursue. Again I understand ********************* fustration, but All World never gave up and trying to satisfy the customer. Thank You