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Customer ReviewsforAll World Ford Inc.
3 Customer Reviews
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Review from Tammy L
1 star06/24/2024
Do Not Shop at All World Ford in Hortonville, WI! We went there to test drive a Ford Bronco Sport. The vehicle we drove was a nice vehicle. They told us that if we purchase a 2024 Bronco Sport, they were offering zero financing for 5 years until the end of the month. This made up are minds to purchase. I called back that afternoon to clarify the zero interest rate for 5 years. I spoke with a different sales person and she also stated yes zero interest on 2024 Bronco Sports. I setup an appt the following Monday again the orginal sales person stated yes "2024 Bronco Sports are zero interest for 60 months. An hour after that conversation, I received a text stating there is no zero interest rate but if you would like we can offer you 5.9%. (Not even a call back to explain but a text was sent) This was a total bait and switch setup. Three different times I questioned the zero financing and was told yes it is available for the make and year of the vehicle I would like to purchase. Buyers Beware!!!Review from Cathy M
1 star02/12/2024
My husband purchased a 2023 Ford Transit 350 High Roof Extended length Cargo Van and this commercial vehicle comes with 42,000 Ford Pass Points which one can use on oil changes. I was never told about having to activate some "Modem" to access these points as I have purchased a similar vehicle that is all electric and when I accessed my Ford Pass Points it was via an email attaching to the points-no moden needing to be activated and these 42000 points have an expire date which is worth $210.00. I called the Ford Pass Rewards and they informed me there is a certain time frame to access the points which had passed. And I did not know these points have an expiration date. When I added my one Electric vehicle to the app I was not able to add a second vehicle and I asked the service department on how to do this and they could not figure it out either. That being said I used my own Electric Cargo Van Points for my husbands Cargo Van-Gas. The Ford Pass Points said I would need to contact the place where we purchased the van from, All World Ford the Sales Person AJ ***** was replying back on "CC"ing people in the office to have them find resolution but no resolution ever came from them Its a scam to receive a "Bonus" of points when you buy a $65K vehicle and then they have an expire date? No! It should never be this way and the points should have come with detailed instructions on how to activate those points. It was never stated one needs to activate a modem in order to get access to those points. Had I been alerted of this fact either by All World Ford or Ford Motor Company I would have surely used those points already but I had no clue they even expire! Very poor business ethics on Ford. Also, what Car manufacturer for a commercial vehicle that you put such cheaply made windshield glass that can so easily chip, crack and tires are worn out after only 45K miles? What is the high cost for this vehicle if its not durable?? Bottom line I do not want a run around.Review from Jeanne G
1 star09/05/2023
We purchased a brand new edge from this dealership on Dec 2, 2022. We began having problems with the computer system in the car almost immediately. I brought the car in to the service department several times over the last 9 months. For the first 4 months the service manager kept telling me that it was my phone. They would not believe me that we had issues with my husbands phone as well not connecting to android auto. Problems with the radio and an audio book would play at the same time. The hands free not working most of the time is still a problem. Our car was in their service shop for over 7 weeks from December thru Sept 1st. for the same exact reasons. The service manager finally witnessed the issues with another employees phone and the car and finally admitted in April that it must be the car. In May the service manager told us they could not fix and to just do a buy back with ford. Ford refuses to buy it back and I believe the reason is that documentation was not accurately done and in fact much of it is missing. I asked for all of the service documentation last week and I did not get that. Including 4 weeks that our car sat here in the service department. No documentation. I went to the general managers office to inform him of what I still needed and he proceeded to berate me and I quote, "I am done with you. If you want anything else have your attorney contact mine." He began reading me his email response he was writing about a review I left. As if I should dare to review him poorly after 9 months of lousy service. He said you can ask the service asst manager for what you need. I said "so you are just going to pass off the responsibility to her?" He stated and I quote "why not? you like her better anyway". Very rude and condescending. I have never been treated so badly by a manager. He knows that the car is faulty yet is unwilling to actually fix it. I would not recommend this dealership. 9 months and we still have problems.All World Ford Inc. Response
09/08/2023
I first of all want to say I understand ********************* frustration with the issues she has encountered. Our ************* ******* Manager, Assistant ******* Manager and our service technicians worked diligently to diagnois and repair the issue ***************** was experiencing. I also want to say we are a **** Sales and ******* Facility. We did not build the vehicle nor did we engineer and part of the vehicle. I want to cover some facts. When we diagnosed the vehicle there were many times the issues would not occur. During the repairs we were in constant contact with **** Motor Company Hot line and their engineers to give us direction. We not only followed their instruction We even had a **** Engineer here to diagnose the issue and assist in the repair. The issue did not occur when the **** Engineer analysis the situation. ***************** even took the vehicle to another **** Dealership, ********************************** to receive another opinion. ********************************** could not duplicate the problem nor could they fix it. That **** Dealer did not provide ***************** a rental, where as we did eveytime she was in for the repair and we made sure she was given a loaner vehicle that was just like her vehicle so it would not disrupt her daily business that she needed to run. We contacted **** to assist in a possible Buy Back , as did **************** contacted ****. The Buy Back was denied by **** Motor Company. **** Suggested to replace the Audio Control Module. We ordered the part and installed the part, reevaluated the situation and found out the part was bad and ordered a new one to replace the old one which **** felt would solve her issue. Last week we installed the new Audio Control Module. Days later ***************** came in for a oil change. *** My Assistant Manager asked if the problem was solved with the insatllation of the new ACM , and ***************** said yes, however there were some setting that were not working properly. So, *** went out to the vehicle with ***************** and reprogramed the setting to work properly. To my knowledge and my service departments knowledge we believe the repair maybe fixed. We have not heard back from **************** that it is not working properly. As you can see All World Ford and their ******* Team has done everything in their power to repair the customers issue. As I stated prior, we are a Sales and ******* facility. I want to mention I reached out to my **** Parts and ******* Rep to get assistance For *****************I also had a conversation with the Regional ******* Manager of the ******* Region. He reviewed the situation and offered **************** a 10% discount off of MSRP of a new Edge like she is driving. On a $50000, vehicle that would equal $5000. **** ****** rejected ****'s offer. All World also offered to trade her out of the vehicle . **************** wanted to trade for $0 out of pocket, I believe All World Ford showed good faith in everything they did. If **************** feels it is a Manufacture issue then that maybe the route she need to pursue. Again I understand ********************* fustration, but All World never gave up and trying to satisfy the customer. Thank You
Customer Review Rating
Average of 3 Customer Reviews
Contact Information
N2484 Greenville Dr
Hortonville, WI 54944-8713
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