Business ProfileforOneida Bingo & Casino

We were staying at the hotel and experienced something that was beyond belief. I was at the blackjack table on 14 December at approximately 8:30 P.M., when I whitenesses something terrible. We were having a good time, the table was full, and we were spending money. Someone (I assume a pit boss) came to the table and expressed that security had seen that a hand was paid from the dealer that shouldnt have been paid. This was several hands ago and no one was aware of the situation. The pit boss said.the 2 people in question owed *****. He also saidthey didnt need to pay, but had to leave if they didnt pay. I immediately got upset with the situation and asked why the players had to pay for the dealers mistake. They (the house) didnt care and proceeded to let the individuals know that they had 2 options. Pay for the mistake on the dealer or leave the casino and not ****** anymore. After multiple attempts to reconcile, the house just kept insisting they needed to pay or not play again. I cant fathom that a player needs to pay (several hands later) from a dealers mistake. Doesnt the casino hire people that are competent? Should we lose money and be accountable to mistakes of the house? This makes no sense, and I would like a response. If not, I will escalate until I get a response. This made no sense and was totally uncalled for. I expect a response. Thank you!