ComplaintsforQuality Moving & Storage

• Initial Complaint

  11/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I hired this moving company to move my 2 bedroom apartment from one building to a new apartment building once mile away. The move was going well until one of the movers broke the buildings elevator. This building has 3 elevators, the one they were using to move was in good working order at the beginning of the move in. The movers were instructed to use the buttons on the elevator control panel and the *** to get from floor to floor. They were informed not to prop the door open with boxes or obsticals as it would make the elevator not work, this is a safety function for the new building. About 1-2 hours into move in the elevator was broken due to the door being propped open. Now the movers had to walk to the other end of the building to use the working elevator since the one closest to me had been broke by the moving team. There are two parts that are a problem here. 1- the movers took about 3-4 hours more in time since they had to walk the distance for the broken elevator. There for adding 4 hours of 5 movers and 2 trucks to my ****, 4 hours at $365 is $1460 that I feel like I was over charged. Part 2 is the repairs for the broken elevator are over $2,000. I can get the elevator report from the repair company showing what caused the damage to the elevator. I have called ******* the schedule person 3 times and left messages, I have called the main office and left a message and I have called the ************ at ************ his cell phone and I have gotten no response. This is a very poor way to run a business, not only by breaking brand new elevators, but also over charging a customer/me for the bad behavior of the employees. I would like the company to call me, refund me the over charges and pay for the elevator repairs. I hope this can help the get resolved sooner than later.

  Customer response

  11/18/2021

  Hi, On November 1, 2021 I filled a complaint with Quality Movers, they have since reached out to me an offered a refund and made the wrong right. Can you/we please close this complaint and delete it from the website? Here is the info for complaint Complaint ID: ******** My name is ************************* please call me or email me with any questions and email me to confirm this has been closed in a positive way for the business. Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩