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Find a Location

CMG Hudson Ford, LLC has 1 locations, listed below.

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    Business ProfileforCMG Hudson Ford, LLC

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2020 Crest View Dr, Hudson, WI 54016-9467
    BBB File Opened:
    1/6/1999
    Years in Business:
    49
    Business Started:
    10/21/1974
    Business Incorporated:
    8/28/2009
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Hudson Ford Mercury, LLC
    Business Management
    • Rico Bartoni, Manager
    Contact Information

    Customer Contact

    • Rico Bartoni, Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    Hudson **** has ignored my multiple requests to be removed from all mailing lists, and I am sick of being harassed by them. For the past six months or so, I have been receiving letters trying to solicit my business. Please note that I never reached out to them with any interest or request for customer assistance! I have a vehicle that I like and have no interest in purchasing a new one. They got my information off some list, I assume, and proceeded to send me letter after letter after letter. I have submitted emails asking to be removed from all contact list. The letters continued to arrive. When that didn't get any results, I sent a letter via **** asking, in writing, that they NOT contact me again. That request was also ignored. They continued sending me letters approximately every week or two. There were some weeks when I'd received letters two days in a row. Again, all of this was unsolicited.I finally went to Hudson ****'s website and used their Live Chat feature to request that the dealership please never contact me ever again. The customer service chat rep said they would reach out to the appropriate person. As a result, I received emails soliciting sales and finally an email from ***************************** on March 30, 2023. Her email assured me that "you have been removed from our mailing lists as of 2/17/2023. You should not receiving any sort of marketing letters/emails from **." (I had received multiple letters from them in March, so I'm not sure what the 2/17 date was referring to.)I thought that was the end of it, but today I received another marketing letter soliciting sales.All my requests to be removed from contact lists have been ignored, and at this point it is nothing short of harassment. I have been polite but persistent, and I am completely frustrated and irritated by Hudson ****'s lack of respect. I don't know where else to turn, so I'm filing this complaint. Sincerely,******************* **********************************************************************
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Traci G

    1 star

    08/01/2022

    Purchased a vehicle through them and not even 30 days into it, the vehicle started having issues and they won't do anything about it.

    CMG Hudson Ford, LLC Response

    08/02/2022

    We have offered to look at the vehicle and see what repairs we would help with. Our request is for ***** to bring it to our shop. The vehicle had 160K miles on it and was sold as is. Thank you.

    Local BBB

    BBB Serving Wisconsin

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