ComplaintsforCMG Hudson Ford, LLC

• Initial Complaint

  04/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hudson **** has ignored my multiple requests to be removed from all mailing lists, and I am sick of being harassed by them. For the past six months or so, I have been receiving letters trying to solicit my business. Please note that I never reached out to them with any interest or request for customer assistance! I have a vehicle that I like and have no interest in purchasing a new one. They got my information off some list, I assume, and proceeded to send me letter after letter after letter. I have submitted emails asking to be removed from all contact list. The letters continued to arrive. When that didn't get any results, I sent a letter via **** asking, in writing, that they NOT contact me again. That request was also ignored. They continued sending me letters approximately every week or two. There were some weeks when I'd received letters two days in a row. Again, all of this was unsolicited.I finally went to Hudson ****'s website and used their Live Chat feature to request that the dealership please never contact me ever again. The customer service chat rep said they would reach out to the appropriate person. As a result, I received emails soliciting sales and finally an email from ***************************** on March 30, 2023. Her email assured me that "you have been removed from our mailing lists as of 2/17/2023. You should not receiving any sort of marketing letters/emails from **." (I had received multiple letters from them in March, so I'm not sure what the 2/17 date was referring to.)I thought that was the end of it, but today I received another marketing letter soliciting sales.All my requests to be removed from contact lists have been ignored, and at this point it is nothing short of harassment. I have been polite but persistent, and I am completely frustrated and irritated by Hudson ****'s lack of respect. I don't know where else to turn, so I'm filing this complaint. Sincerely,******************* **********************************************************************

  Business response

  05/15/2023

  We have reviewed the complaint filed by ************** and would like to apologize for any inconvenience.  As mentioned, she spoke to ****** at the end of March and the request was sent to remove her completely from our database.  Looking at the records, that request was submitted on the day of the conversation and completed on April 5th but unfortunately a mailer was sent out on April 4th from the 3rd party vendor that handles those mailings.  I do apologize as I'm sure it seems like we did not honor her request, but I can guarantee that we have confirmation that she has been completely removed and will no longer receive any mailings from Hudson Ford.  Once again, I apologize for any inconvenience and please feel free to reach out to me with any additional questions.

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  bought car 2 monts ago 2017 impala after 2 weeks found out air conditioning didnt work wanted to bring car back they said no they would look at it in 2 weeks said what is the problem you bought the extended warranty for ******* dollars but i thought you said the car was checked out so took it to ***** dealer they fixed it put new heater fan in and evaporator coil ******* dollars i paid another ****** dollars the brought back steering needs alingment told ****** dollars but sales paid it after5 weeks notice warning lights in passenger side mirror light would be on when no car next to me took to ***** dealer they said they want to replace rear bumper cover and sensor box on right side also electric harness cost 2****** charge ****** called hudson **** told me to bring it in they would have abbra body shop look at it been 2 weeks just play phone tag carcost ******** 6 weeks owning it another ******* and sensors still not fixed in rear bumper

  Business response

  06/22/2022

  We have an action plan in place to make sure **************** is taken care of. We are going to reimburse **************** $100 he had to pay for his deductible as well as repair his sensor issue. We want to make sure the car is in good working order. 
  
  
  I have an appointment to meet with **************** Wednesday the 29th of June at 10AM. 

  Thank you!
  *****************************

  General Manager 

  Hudson Ford 

  Customer response

  06/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Guy Hyland  yes i will meet with *************************** the 29 of june he said he will make it right 
  

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