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Complaint Details
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Initial Complaint
08/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In January 2024 I asked JRB ELectrical via text to do a tune up on my generator. He responded on 1/15/24 after I sent him my address "Got it, Thanks. I'll get this scheduled" A month later I asked via text "When" and never heard back from him. I then called another company Total Mechanical and they performed the service 4/8/24. On 4/18/24 JRB sent someone over unannounced and attempted to do the tune up. I told my wife to inform them we already had conducted the service and the guy left. That day, they sent me an invoice. Since then they have sent me an invoice and each time I send an email informing the they did not perform any service for me and the emails go unanswered. While look at the invoice, they are claiming I am 90 days past due. I don't want this to go to collections. This business owner has poor communication skills. Please help me in clearing up there error.Business response
08/09/2024
Consumer contacted us in January ************************************************************************ March of 2023 by another contractor. As the text messages reveal, he was informed that this is recommended after one year. We told the consumer we would get this on our schedule. There is no need to enter the consumer's home to perform this service. We schedule these by location to minimize costs. Consumer did not inform us that he called another contractor. As a result, we arrived at his house on 4/18. There was a miscommunication between our technician and office staff and he received an invoice. I have voided the invoice that was sent to him. Consumer did not pay this invoice so there is no need to issue a refund. I apologize for the failure in communication and will review our procedures to prevent this from happening again.Customer response
08/09/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.