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ComplaintsforMarling Homeworks
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Complaint Details
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Initial Complaint
07/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 05/14/2024 I purchased railing from Marling Lumber Company and home for $1943.33 I received the wrong product a few days later and returned it Mgr *************************** (sp?) refused to credit me back my money for the return stating that after the new order he would figure out the difference. All he had to do was credit me back the $1943.33 and start a new order. I ordered the correct railing After 2 months he is still holding my money hostage accusing me of being responsible for the wrong order and expecting me to pay some type of fee. Bad Business!!Customer response
07/30/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.