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ComplaintsforBlock Diesel Repair, Inc.
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Complaint Details
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Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My truck broke down doing a delivery in ********* Im from ******** so I had my truck towed there it took them almost 3 and something months to get my truck fixed set me back on bills now working from behind in debt I had this what they told me I have a year warranty some parts including the head I just bought for 8 thousand I got the engine top of engine rebuild for 25 thousand is for two years. In 7 months Im back in there shop trying to see if my warranty good they already saying labor its warranty plus I been out of work all year the whole ******* is gone I call everyday for updates I called yesterday somebody acting like they dont know my truck and my name like I dont call everyday took my number and said somebody will call me back soon and nothing nobody called me these people are trying to put me out of business I have one truck that cant drive Im tried and dont know what to do I need help they cant keep messing up people lives because of money and they can to keep you coming back with money you dont have I just want my truck fixed and never to have to deal with block diesel again.Business response
02/10/2023
see attached
The print out will be attached. The emissions have been deleted and several item have been reprogramed outside of manufacturer's spec. see attachment.
All engine protection is partially disabled no derates Engine timing was set at **** degrees, shouldn't be over 8 Turbo mapping is aggressive
Oil temp is logged over 261 degrees with is excessive 100 counts of low coolant level in the last 500 hours 30% ideal in the last 500 hours
5 fault codes are blocked
All these issues lead to the failure of the head.
Now that we have the authorization to replace the head from ******* we have now ordered the parts and will start the assembly process once the parts arriv
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.