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            Business ProfileDiscount ESP

            Extended Warranty Contract Service Companies

            Contact Information

            3223 N Pontiac Dr

            Janesville, WI 53545-0387

            Visit Website
            Email this Business
            (844) 778-9175

            Customer Reviews

            3/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Discount ESP offers extended service plans.

            Business Details

            Location of This Business
            3223 N Pontiac Dr, Janesville, WI 53545-0387
            Email this Business
            BBB File Opened:
            2/26/2020
            Years in Business:
            9
            Business Started:
            11/22/2014
            Alternate Business Name
            • Discount Extended Service Plans
            Business Management
            • Wally Klock, Owner
            Contact Information

            Principal

            • Wally Klock, Owner

            Customer Contact

            • Wally Klock, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/30/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Discount ESP contract was cancelled on 3 June 2024. *********** has not refunded within 45 days of cancellation, my contract cost of $1000.00, minus a $50.00 cancellation fee. I have contacted several people at Discount ESP/Autrela about refund and was told my refund was being processed the week of 24 July 2024, by ********. ****************. *********** is a scam and does not honor the contracts for an extended service warranty. The penalty for refunds not received within 45 days is an additional ten percent every thirty days payment has not been made. This company rips people off by selling warranties they will not honor when damage occurs to your motorcycle. Would not reccomend to anyone. Beware of this company!!!!
            Read More
            Read 3 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Derrick M

            05/13/2024

            They charged me every month for a plan and I upgraded the plan to the premium plan now I am having a factory original transmission issue. They dont want to repair it. Im having factory parts thats on the bike question and they dont want to repair anything. I paid the whole two years and they wont do anything.

            Discount ESP Response

            05/23/2024

            Upon receipt of maintenance records demonstrating proper maintenance, we were able to cover the client's transmission. Unfortunately, we were unable to cover his engine failures as his aftermarket performance engine kit is one that is explicitly listed as a non-covered vendor under the terms of their contract. That being said, we also issued a $500 goodwill authorization to cover a large portion of the engine repairs. Upon committing to this, the client agreed we have fulfilled out obligation and indicated they would rescind their negative reviews of our company. We feel we have gone above and beyond what any other company of our nature would have done to satisfy our client. We consider this matter closed with a favorable outcome for our client.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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