ComplaintsforWoodman's Food Market, Inc.

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to *************************** and **** location today to get a basic oil change. I have no idea what they did but now my car will not start. It has always started without any problems right away, in fact while waiting in line I shut it off and on many times being it was about an hour wait in line. I see when filling my coolant they didn't even try taking off my radiator cap and just filled the overflow tank all the way to the top (well passed the fill line). I had to get it towed and the overflow tank was so full it leaked while towing it! But something else weird happened because now it won't even start and it ran fine until I parked it in their bay. As soon as they were done they came to get me and said it wouldn't start and it wasn't their fault. I have towed it to my mechanic and he will find out what happened. When I get these results and if he says it is something that was directly their fault, not only do I want the repair costs to be paid but also the oil change refunded, AND the loss of wages I will be losing this week due to having no vehicle. Its very convenient that it wouldn't start directly after the oil change while still sitting in the bay. In the past they have NOT secured my oil plug correctly, they have bent my ignition key, and they have not secured my hood correctly to where it got jammed and had to take it to my mechanic to open it. I let all that go but this is the last straw. I know I have an older car but that doesn't mean that people doing a simple oil change should treat it like its junk. I know its not the prettiest and I know they're busy people but my car is my livelihood and whatever they did affected my whole life in a very negative way. I am very not happy and will not be going to this establishment ever again.

  Business response

  08/27/2024

  ********* is not in receipt of any claims from this customer.  If he wishes to pursue a claim related to his vehicle please contact *** our Madison **** store manager at ************** to initiate the claims process.  Thank you.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 30th 2023 I took my 2012 GMC Acadia to ********* oil Center in ****** ********* to have an oil change completed on my vehicle this past Friday on April 27th 2024 I pulled into a gas station and my vehicle stopped running as I checked all my fluids in my vehicle come to find out that my oil dipstick came out dry I had a few mechanics look at my vehicle they all told me the same thing that my motor seized up due to lack of oil I spoke to ********* in ****** and they told me I needed to submit two estimates for motor repair and that they would do an investigation they came out to my house inspected my vehicle couldn't find any leaks or figure out where the oil disappeared to I spoke to them today and they denied any fault on why my motor is seized up they continue to argue with me and refuse to give me a higher up phone number to speak with them about why my engine is locked up after them working on my vehicle

  Business response

  05/03/2024

  On April 29, 2024 ************** submitted a claim for his 2012 GMC Acadia following an oil change that was performed on December 30, 2023 at ********* Beloit store.  We performed an investigation into the claim ************** submitted requesting that ********* reimburse him for the repair costs to place a new engine in his vehicle. 
  

  Upon arrival our lube technicians will look over the vehicle and note any pre-existing conditions on the oil change receipt.  In this case on December 30th the technician noted oil did not register on dipstick prior to draining. We were able to confirm the December 30th oil change was completed properly including draining the old oil from the vehicle and placing the proper amount of new oil in the vehicle.  It has been almost four months since the oil change and the vehicle has been driven ***** miles since the oil change was performed.  After receiving the claim we were able to inspect the vehicle and confirm no oil has leaked from the areas serviced during the oil change,specifically the oil pan and oil filter. Based on the information before us we do not see that the oil change performed on December 30th is the cause of the current need for the vehicles engine to be replaced.  For this reason ****************** claim was denied.

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I reject this response because I did not see that I had an email asking if there was an agreement reached there was never an agreement reach between me and ********* they just denied that they had any fault or wrongdoing in the cause of my engine seizing up in my vehicle I now have to pay an attorney to take ********* to court to get this matter resolved I lost my job due to this so I am no longer suing them just for replacement of my motor

  
  Regards,
  
  *********************

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in April I took my SUV to Woodmans to get an oil change. I sat there for an hour and a half as people came and went with their oil changes wondering why Im sitting here so long so I asked whats taking so long the servicer told me that she stripped my lug nut and had to re-tap my oil pan, but everything would be fine. Couple months later when I needed another oil change, I took it to take five and they refused to touch my truck because they said the last person that did it did a horrible job and I have a bad oil leak so I took my truck back to Woodmans to explain the situation they changed my oil and said I need to replace my oil pan before they change my oil again well when I brought it up to them that theyre the reason why I need a new oil pan and I put in the complaint they sent it to corporate and corporate told me Im s*** out of luck told me that they denied my complaint and that theres nothing that theyre gonna do about it. My truck was running perfectly fine when I took it to Woodmans to get an oil change and when I left, I have a horrible oil leak coming from where she stripped my lug and tried re-tapping it. The people that refused to touch it and said it was the worst tapping job theyve ever seen Yet, woodmans refuses to take responsibility and pay for the damage that caused my vehicle.

  Business response

  02/01/2024

  ******************** filed a claim with ********* on 12/12/23 requesting we pay for the replacement of the oil pan on his 2011 **** Escape Hybrid.  On 1/5/24 ********* sent a letter to ******************** explaining ********* had performed an investigation and determined the vehicle's oil pan was in disrepair prior to the first oil change ********* performed on the vehicle on 2/17/21.  Upon a vehicle's arrival our lube technicians will look over the vehicle and note any pre-existing conditions.  On 2/17/21 the technician noted that this was the first oil change on this vehicle at Woodmans and that the vehicle arrived with an oversized drain plug.  An oversized drain plug is not placed on the vehicle at the time of manufacture.  An oversized plug is utilized once the seal between the oil pan and the drain plug have begun to fail.  The technicians continued to note this drain plug and oil pan issue for other oil changes performed between 2/17/21 and 12/23/21.  As this was a pre-existing issue and Woodman's was not the cause of the need for repair ************************ claim was denied.  Thank you.

  Customer response

  02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  This is a lie! Ive always taken my truck to Woodmans to get an oil change and they never once told me that I had an oversized plug! They never mentioned a word until they stripped my plug and retapped it giving me an oil leak! Im getting a lawyer involved
  Regards,
  
  *******************************

• Initial Complaint

  09/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order back in August with ********* shop online in ********, ** and my order was delivered to the wrong apartment. I thought okay things happen and gave them a try again today for the same thing to happen. I found out that they use DoorDash and would never have ordered from them if I knew ahead of time because they never deliver to right address. I have been dealing with this with the manager at the ********* in ******** name ****** and she told me that ******** says I have certain marks on my door and they indeed did deliver to right address, haha, every single door hear is marker up. Also, I purposely put a doormat outside of my door so when I did get a picture they could compare and no doormat. Now I am fighting with this manager to give me a refund and she was being somewhat rude about this. I spent $92.33 dollars to be without food. I do not want a gift card or replayment because I am done dealing with this stuff and how customers are treated. I want my whole refund, and I will never shop there again, online or in person. I tried to find a solution but no one wanted one and I should not have to be dealing with this for over two hours already on a Saturday. It will not let me upload the picture so if you need it I will ***** send it in an email.

  Business response

  10/02/2023

  Thank you for shopping at Woodman's.  As stated on ShopWoodmans.com, ********* utilizes DoorDash to deliver its ShopWoodman's delivery orders.  We have been contacted on two occasions regarding a delivery failure to this customer at this address.  On the first occasion when the customer indicated they did not receive their delivery order we issued a refund.  When we recently received this second non-delivery complaint we performed an additional investigation.  We were able to confirm ******** did deliver the ShopWoodman's order to the address provided.  As the delivery has been confirmed we cannot issue a refund.  Thank you.

  Customer response

  10/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will also be contacting Consumer Affairs and have solid proof of what is in front of my door. Other customers will be informed of this also.
  
  Regards,
  
  ***************************

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 6/26/23 I took my car to ********* and they performed an oil change on it. I went home afterwards to prepare for work. On my way to work the car started making a noise and kept cutting off. It eventually cut off and would not restart. I had someone help me push the car off the road and called my parents to bring jumper cables to see if a jump would fix the issue. After discovering it wouldn't jump we paid for a tow ($80) to have it towed to a shop. They found that a the oil filter was not properly affixed and what appeared to be a zip tie or band had been left on the car blocking the seal and the filter. The mechanic explained because the filter was not properly placed the oil ran out ultimately locking the motor and blowing the starter. We had to pay for a storage fee ($75 per day) because we could not pay for another tow that day. We had the car towed home two days later ($70) and due to having to pay for rides to work (uber, lyft, friends) I had no money left. I was told by the mechanic to tell ********* of the findings. We approached ********* with the findings and they asked for two other opinion's. I explained I could not afford to have the car towed multiple places to tell them the same thing. ********* most recently sent a letter saying they reviewed the video of the oil change a believe the technician performed it correctly and it was not their fault. The engine had been newly replaced in March of this year ($2600) no other work had/has been done on the car. ********* was the first place to touch the car since the new engine had been placed in March. I am a single father caring for two kids and this car is my only way to get to work. I simply would like my car fixed and ********* to pay for it since it is their fault it is broken.

  Business response

  09/11/2023

  Thank you for using Woodmans oil change.  We were very sorry to hear about the problems with your vehicle.
  

  We investigated your claim and were able to confirm the oil change process performed on June 26, 2023 was completed properly.  We do not have any indication that our lube technicians inserted or attached a zip tie within the vehicles oil filter or oil filter housing unit.  Based on the information before us we do not see that the oil change performed on June 26th was the cause of the problems with your vehicle's engine.  For this reason your claim was denied.
  

  Thank you again for using Woodmans Lube Center. Im sorry, but we cannot help you with your claim.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased 3 charging cables for an iPhone, lightning cables, at this Woodmans store about a month ago. Last night I got an electric shock from one of them, and the *** end was very hot. When I went to the store to complain and return the cables, at customer service they only cared about my receipt. I do not keep supermarket receipts. They had no concern with me getting electrocuted, or the having a house fire. I called the corporate office, they werent concerned either and transferred me to someones voice mail. I left a message, they never returned my call. I think these are dangerous cables, and should be taken off the shelf. I think I should get a big settlement, an apology and a thank you!!!Mostly Im concerned with public safety.

  Business response

  09/01/2023

  Were very sorry to hear about the issues you are having with your charging cables.  Woodmans does not manufacture charging cables and we would recommend that you reach out to the manufacturer with your concern and regarding your settlement request.  If you would like to return an item for refund of a product you purchased from Woodmans please visit the store where you purchased the item along with the item to be returned and your proof of purchase.  Thank you. 

• Initial Complaint

  08/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I can only make 1 transaction, I went to the store today bought groceries then went outside to buy gas and it rejected my card this as happen many times nobody at the store can give me an answer so when I go to woodman's I can buy GAS or groceries not both then I have go down the street to get GAS. I have a winturst debit card no limit to transactions per day only a dollar amount per day. Help thanks ***

  Business response

  08/22/2023

  Thank you for shopping at *********.  We're very sorry to hear about your issue.  We do not place limit that would prevent a card from being used in the grocery store and our gas station.  You may want to reach out to the card issuer to see if they have placed any limitations on their end.  Thank you again for shopping at Woodman's.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went in for a routine oil change, They drained the old oil and NEVER put in oil. I paid 35 dollars. Went on my way home which is a distance of 10 miles! My car is ticking and making noise. I look at the dipstick wondering why? Its empty! Called the store and was put on hold 3 times. Was laughed at, said get a tow truck and bring it here! All at my expense! Zero customer care at all. Called the corporate office and was told you need to call the store and place a claim? Store manager is on vacation and had noone else to assist is what I was told.

  Business response

  08/09/2023

  Thank you for using ******************************.  We're very sorry to hear about the issues you are having with your vehicle.  If you would like to pursue a claim you will need to reach out to the *************** store to start the claim process.  The store manager can collect your information and walk you through our claims process.  Thank you.

• Initial Complaint

  06/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I put $56 worth of gas in my car using my debit card. I should have had $40 left in that account. I went to get a fountain drink and my card was declined. When I checked my account I saw that the woodman's gas station had taken all of the money in that account and more causing it to overdraft as well as being hit again for trying to purchase my drink. There is no reason that over $96 should be tied up by a $56 gas purchase. Especially if it is run as debit not credit.

  Business response

  06/23/2023

  Thank you for using Woodmans gas station.  Were sorry to hear about the trouble you experienced.  It is standard practice for pay at the pump gas stations to obtain pre-approval from the customers bank or credit card company to confirm funds are available to pay for the gas that will be pumped.  When a customer uses their debit card a message is relayed from Woodmans gas pump to our card processor and our card processor in turn reaches out to the bank the card is tied to.  This process confirms that there is an active account linked with the card and includes an initial request to determine if the account is able to process up to a $100.00 transaction.  In the event an active account has at least $100.00 in funds available the bank will send an approval for a transaction up to $100.00.  In the event an active account has less than $100.00 in funds available the bank will send an approval for the available amount.  Once the customer completes their gas transaction any pre-approved, but unused amount is released by our card processor.  The release typically happens within one to two minutes of the completion of the gas transaction.  It is then the responsibility of the customers bank to process the release on their end. Based on our experience the release processing times vary from bank to bank and are outside of Woodmans control.  

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 2/3/23, my daughter took our 2015 **** F150 to ********* ******** for an oil change. Less than 13 miles from the service station the oil light came on and the engine began to knock - she pulled it over and called her father (a mechanic) who told her it sounded like a blown motor - she pulled the **************** was no oil in the vehicle.I called ********* and, unfortunately, trusted them and had the vehicle towed back to them. They called and stated they had performed a new oil change and put a new oil filter on, but that the oil filter cover was not fitting tightly so they were having it towed to a local dealership.They had it towed but never called the dealership to tell them, the vehicle was left in their lot - unlocked - and the items inside (including my daughter's guitar) were strewn across the parking lot. When the service writer started the vehicle the knocking could be heard across the parking lot, they wrote up an estimate for a new motor and it was sent to ********* ***************** as instructed by ********* manager.Customer service stated that the damage was "not that bad" when they had it, & insisted the vehicle was filled with oil & the cap intact. When I informed them there was a witness to the knocking, they insisted on a second opinion & towed it to a different service station. They agreed to pay the amount of this station's estimate for a used motor instead of a new motor.They then lied to the ****** of ** and Consumer Protection and told them they would warranty the motor for one year - this was NOT in the agreement they sent me. They also indicated that I could not tell anyone what they did or I could be sued by them.Woodmans has a pattern of ruining people's vehicles & lying & bullying them to get out of taking responsibility. The "tech" who performed the oil change was stocking shelves the day.People deserved to be warned that oil changes are at the risk of the consumer and Woodmans will not assume responsibility!

  Business response

  06/08/2023

  ********* has attempted to work with ******************** to resolve the claim she filed.  ********* has at no time made a false statement or provided false information to ******************** or the ********* Department of  Agriculture, Trade and Consumer Protection (DATCP).  I have attached ********* correspondence with DATCP regarding ************************ vehicle.  The offer extended to ******************** on April 3, 2023 remains available.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩