ComplaintsforPetland Janesville
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Complaint Details
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Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought my dog in April of 2022. I was told by an employee at the Petland in Janesville that she was fixed. Now today (09/22), she had her period and was bleeding all over my floor. I live in an apartment so something that was a must for me was that she was fixed so that this incident didn't happen. I called the store and they pretty much told me I was lying and that there had to be a miscommunication and hung up on me. I should not be liable for something I was assured was already taken care of. The dog costed thousands and they are refusing to do anything to help the situation. Steer clear of this business. Something needs to be done.Business response
09/19/2022
The customer is just now contacting us to cover a spay for their 8 month old dog that they purchased almost six months ago! It is not medically recommended by the majority of Veterinarians to spay puppies at such a young age, and therefore we do not. It is also in the contract that is read to the customer at time or purchase, initialed and signed at completion explaining it is the owners responsibility to spay or neuter their puppy when of age. Furthermore, all the paperwork and CVIs provided to the customer at time of purchase indicate the puppy was not spayed at time of purchase. It is a also a requirement to take the puppy to the vet within 7 days of purchase to establish a relationship for the well being of the puppy, at which time, another veterinarian would inspect the records and see the puppy is not spayed as well.
With this being said, we are sorry the customer is upset, but we do not cover the cost of spaying 8 month old puppies, unless it was deemed medically necessary prior to purchase and at that point a certificate of spay would have been provided to the customer. Spaying and neutering a pet is a cost of owning a dog.
Customer response
09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*********************Initial Complaint
08/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
puppy was purchase on Sat july 30. the dog had a runny nose and drippy eyes. sales rep said she was given a nebulizer treatment and we should just put her in a steamy shower she would be fine. By Monday morning the puppy started throwing up just once but continued to eat well. by tuesday morning 2 days with us she was vomiting continually and had to get her to the vet and for two days she had to be on iv and had a white blood count of double the normal. this dog was sick. there was so much deception wi the the sales rep. i asked about comments on their website of adamantly dening the puppies were not from a puppy mill. i asked and they said absolutely not. 3 adults were with me and heard the same thing. we went to the breeder and he is a puppy mill and it was advertised this ways what he is. his name is *********************** i asked this so i could make the best choice for a purchase. who would have thought they would be deceptive and i didnt feel i was a buyer beware which was clearly the situation. also they provided instructions for feeding a small dog that would have starved her. we were not able to get a well cleaned appt to talk about care and then ended up as a emergency situation from previous complaints the seems to be something which happens with petland. upon several calls to ask about the pet insurance,wrong information provided for help,only talking to different manager the resolution i finally got on my fifth call is to send the pet bills and they will review. this is not enough take the dog back or discount the dog for being sickly and predictors practices of incorrect information when asked by me the customer. i was happy to pay the cost of the dog but what i was told i would be getting is not at all what we were told. i will attach documentation i receivedBusiness response
08/05/2022
Based on the customers information provided, the puppy purchased came down with a cold. Puppies, like children, do get colds. The customer has called our store numerous times screaming at our staff. We provide a free month of pet insurance to customers in case any unfortunate vet care is needed. Taking a puppy home is a stressful time for the pup. We informed ***** we would cover her deductible, which is not in our contract, it is us going above and beyond for a customer. Her puppy is now on an antibiotic and will recover quickly. She is requesting a refund of the puppy purchase price but wants to keep the puppy. We are requesting the customer stops harassing our staff! We have offered to cover the deductible on the insurance already paid for by us. We will not be issuing her a refund unless she wants to return the puppy to us.
Initial Complaint
09/20/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
We bought a puppy from Petland Janesville on Saturday September 11, 2011. We were told the pet had been vet checked several times! When we brought the puppy home he was very lethargic and would not eat. I took him to the vet on Tuesday September 14, 2011. I was told he had three types of parasites and pneumonia confirmed by a chest x-ray. I called Petland immediately and spoke with ****. Her response was to check the contract and they would not refund the cost of the **Ray, nor the tests to determine giardia and other parasites. This company tells you they are selling well puppies, but indeed are not!Business response
09/21/2021
The complaint states the dog was purchased in 2011? The procedure for having allowable expenses covered are to submit the medical records for a puppy and the covered expenses will be reimbursed within 14 business days. Until then, we cannot help. Also, this client was informed they dewormings and diagnostics are not covered, which is gone over in the legally binding contract and signed by the customer at time of purchase! De wormings are a preventative treatment and are part of owning a puppy!
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.