Customer ReviewsforMcDermott Top Shop, L.L.C.

McDermott was contracted by Home Depot for the countertops. When they came to install, the countertop cracked and broke, little holes in our brand new floors. We were told by Joel that they would fix what they broke, but after many I returned calls and voice messages, we have been told by their accounts payable department not to contact them. Now we have to go through Home Depot. Poor service, destroyed our floors, won’t take responsibility

This is the first review I have ever publicly posted online. I unfortunately feel the need to do so after the experience we had with McDermott Top Shop. The level of miscommunication this organization has between it's own staff is absolutely awful. I was overpromised what installers could do, to then find out the next week at an attempted install that what I was told that the McDermott installers could do, actually couldn't be done by them. My contractor and I had two phone communications with Jeff P. (Field Service Supervisor) on two different occasions. Both times promised things that weren't delivered on attempted install. After both the 1st and 2nd attempted installs, Jeff denied that he stated said work could be done by installers. He said this about two different matters on two different occasions. My contractor heard both conversations, and was extremely frustrated at the miscommunication between installation teams and the Jefferson office. Melissa S. Who was my project manager was impossible to get in contact with after the slab inspection at the Jefferson plant. During my process I had a total of 5 visits from McDermott to my site of installation. 2 to measure (One measure and one remeasure), and 3 for installation (2 failed attempts and installation). Even with all these visits, my "dream project" was a nightmare. I wasn't able to get any outlets in the backsplashes, even though I paid the fee for the cutouts. Therefore my countertops have zero outlets. The previous countertops had 2. Next up, McDermott was unable to provide cleating to the back wall of the countertop. The back wall is a concrete wall. When paying close to $5,000 for a project, I would expect this to be taken care of. I was told by Jeff that all cleating would be done by McDermott staff. They visited the site 2 times, and clearly were aware the wall was concrete. I ended up having to hire someone else to do that installation. McDermott expects to just throw your countertops on and walk out