ComplaintsforGuard Dog Surveillance Systems
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I contacted Mr. ******************** in early- mid April about getting hard wired security cameras installed. He and his friend, ***, installed them. I actually had to go in my own attic to help them do so. As they were refusing to go through crawl-space.He did not give me enough training on HOW to use them.Emails and screenshots show me requesting help. I asked 4 help on 4-19-24, and 4-28-24.Each time, he was rude, condescending, and impolite.On the 19th, he didn't respond till 1:00 IN THE MORNING. It was a series of texts. When I told him it was late, he said, "No. We will talk about this NOW." When I contacted him on the 28th for more help, he gradually got more & more rude, and then stopped answering me back altogether. This is AFTER I spent nearly $3000 on his cameras.He also had given me an estimate of $219 on a 6th camera one week,(4-10-24), then tried to overcharge me next week, "for mileage/ extra work hours." When I stuck to his original quote of 219, he got rude in an actual email, saying :"what part of your life don't you create drama & stress in?"I wanted to report him THEN, but didn't, as I knew I'd have to work w him & cameras.I am reporting him and his business for failure to provide customer service, as well as insulting someone like myself who disclosed to him :"I have a disability, & learn differently than others." To which he replied "It must be really difficult to know when another person doesn't get it, huh?" & I said"You just insulted a person with a disability."
The consumer advised the BBB that there is a hole in their wall from the camera installation.
Business response
05/29/2024
See attached complete in PDF format.Customer response
06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Mr. Downey is lying in his responses to you about what I said, he said, did, etc. I will now clarify.I never said I wanted in room next to kitchen. It was to be located in a back living room area, using my old computer monitor, not my TV. He told me nothing about a plate.
I did go through the crawl space, and sat there for at least 2-4 minutes while they talked about something. I said can i come out now? *** had to grab me out of crawl space that i was in, holding wires for cameras.
He did contact me at 1 am in the morning. He did say we will talk about this NOW. That was deleted on his part when this stuff began. The text message on his part shows the time. It is 2 27 am. When I told him it was late & we could continue this tomorrow, he got rude. No. no tomorrow.
Never said not to install last camera. That is a lie. My message proves it. Nor did he ever bring up about honey. As to what I was talking about when he was in my house, that is none of his business. He is making up many lies and untruth to justify his rudeness, demeaning, and unprofessional behavior. 99% of his response to you is false. Whom he heard me talking to was my mortgage lender, and again, it was none of his business! I had filled in the hole with wall putty because he waited for 2 weeks to fill. & again, was a rude person when I asked when it would be fixed & filled in.
I was only trained on how to use cameras from Mr. ************************** for 20 minutes. Subsequent phone calls on my end were dealt with rudely.
Except for memorial day. That is it!
Regards,
*********************Business response
06/06/2024
Please find the attached PDF file. I have addressed each of MZ's most recent ten (10) additional lies.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.