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ComplaintsforArla Foods
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Complaint Details
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Initial Complaint
08/23/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Two complaint attempts were made to the company's internal contact form, one complaint submitted on 26 JUL 2023. I included pictures with the complaint also. I have not had anyone from the company reach out to me to resolve this issue. The body of the complaint is as follows."I want to bring a quality control issue to your attention. I purchased 3 packages of your **** Havarti and Gouda Cheese Snack (24 ct.) from **** Club. I had to discard several pieces because there was mold on the cheese. All of the bad ones had air in the package, unlike the good ones that were tightly vacuum sealed. Ive encountered this problem before, but it was usually only one or two affected."Business response
08/31/2023
We were able to contact the customer. After apologizing for the situation and gathering their information, photos were requested, which we are waiting on and a refund was processed. The customer was happy with the resolution. If anything else is needed please let me know.Customer response
09/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you all for coming together to resolve this issue, and for Arlas commitment to addressing any quality control deficiencies.
Regards,
********* *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.