Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Lorbiecki Builders, I purchased a new construction home in April of 2022 directly through the ***** and **** Lorbiecki. I provided list of repairs and concerns. Builder committed via text, phone, and in person to properly correct the issues. Last response from Lorbiecki Builders was in September of 2022. Issues are not resolved. The Lorbieckis are unresponsive to my attempts to properly resolve the situation. Siding with bubbles Cracked drywall Poor insulation resulting in severe draft from Stove/ microwave Hardware poorly installed that is not operational Doors not properly closingBusiness response
03/08/2023
Lorbiecki Homes LLC takes pride in producing quality homes. We work with our customers to insure they are fully satisfied with their home.
We are working on the three pieces of Siding that had defects.
As far as the other issues listed none were brought to our attention. When we did the walk through before closing, there was no cracked drywall, the hardware was properly installed, and all doors were closing properly. As for Insulation we work with a highly qualified business that specializes in Insulation and then was checked by the building inspector. There was a bad storm last year that could have blown out of place. If you would have brought any of these concerns to our attention we would have definitely looked into these issues.
The house didn't come with a glass patio door but Lorbiecki Homes had purchased and installed one for the customer free of charge after the homeowner was moved in.
Thank you!
Lorbiecki Homes LLC
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
---|---|
TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.