ComplaintsforNew Breed Furniture LLC
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
An order was placed on February 21, 2024. I have made several attempts to contact the seller without response. I have sent several emails dated May 7, 20, and 28 without reply. Additionally, I placed a phone call and left a message on May 31, again without response. I would either like to cancel the order or request prompt shipment.Business response
06/20/2024
I have spoken to *************************, apologized for the lack of good communication, and explained the reasons for the delay. The purchased table is in production and will be available to ship in ten days. She was satisfied with my explanation, and still wanted the order completed. I just left her a message with an update on the order's production. New Breed Furniture LLC has never had this situation happen before, and is committed to never having a repeat performance.
Please help resolve this matter and help a struggling small furniture business avoid a damaged reputation.
Respectfully,
***********************
New Breed Furniture LLC
*************************** Kenosha WI 53143
************
Customer response
06/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.