Business ProfileforKenosha Racine Granite

My husband and I had granite counter tops and a large single bowl sink installed during a kitchen remodel in February 2021. Last night (July 2024), the sink fell out of the counter top. (Pictures can be provided). I called the next day. No one returned my call, & only text messages were sent. Kenosha & Racine Granite Corp texts made no sense for example: "Good morning. That's very unusual we can fix it no problem we can warranty anything that old but can deduct 50 percent to fix it.we would get 400 so would 150 be ok w you can do it this am if your available". After realizing they were only going to rehang the sink I questioned all the other damage that was caused by the falling sink. The response "Ok so rehang the sink. Have to look at the garbage disposal if running smooth if not they vibrate everything apart. 150 fix cabinet best we can. See about plumbing 200-350 approx so 350-400 total can't guarantee the cabinet repair looks like painted ?" The sink was not supported well enough. There isn't even a silicone ring or anything on the top sink lip nor are there any other supports but the 4 clips (2 of which are now totally gone as the sink pulled them from the granite.) This should not happen. This is the companies fault and they should have insurance too cover for these rare instances. Upon further review of my notes from the installation, I was reminded that a piece of the countertop was cut incorrectly. The dimensions were accurate but the L shape went in the wrong direction. The company decided to cut the new piece free of charge. Not sure why I would have been charged for a recut error. Nor did the company offer compensation, a percentage, off, etc.