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Complaint Details
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Initial Complaint
09/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I contacted the company about my issue and I never got a response from them. They recently had a Labor Day sale buy 1 item get 1 free I only received 1 item. I would like Lifted Made to send me the rest of my order that I already paid for. Theyre responsible for shipping charges. The order was placed 08/31/2023 the order #****** SKU#**** total amount $22.78 Credit Card for purchase. Tracking # ********************** ****
Business response
09/12/2023
Dear *****,
I hope this message finds you well. My name is *******, and I am one of the customer service representatives here at **********************- Urb, responsible for assisting our valued customers like yourself.
First and foremost, I would like to express our sincere apologies for any inconvenience you may have experienced. Your satisfaction is of the utmost importance to us, and we take every customer concern seriously. I want to assure you that we have looked into your recent issue and have taken steps to address it promptly and I'm pleased to inform you that we have sent you an email earlier today to provide you with some updates. In this email, you will find detailed information regarding the status of your second item, including your tracking details. For your convenience, I have attached a copy of the emails I have sent you earlier today, Tuesday, September 12th, 2023.
If you have any further questions or require additional assistance, please don't hesitate to reach out to us at our dedicated email address, ************* and we would be happy to help!
Once again, we apologize for any inconvenience you may have experienced and any confusion caused by our Labor Day promotional details. We genuinely appreciate your business and your patience; we hope you have a wonderful rest of your week!
Warm regards,
******************
Customer response
09/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
01/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered product on Lifted Made's website over a week ago. My credit card was charged the next day even though my order was still shown as "processing". The product still has not shipped. I have left numerous messages on their voicemail (no one has ever answered the phone). I have sent emails, and I have waited over a day for someone to just answer me back on their online chat.Business response
02/09/2023
We have addressed this concern with the customer and requested the order to be sent out with expedited overnight shipping on January 10th, 2023, package was delivered on January 11th, 2023.Initial Complaint
07/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order using a coupon code for ******* sale. Buy 1 get 2 free however I only received 1 item. The company owes me 2 jars of gummies 25 gummies per jar. Retail value $28 per jar. $28X2=$56Business response
08/25/2022
Business states that this issue has been resolved, the consumer has been sent tracking information for the new order.Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a candy bar made by lifted made called URB. It is a delta 8 thc candy bar. It is advertised as making you feel relaxed and chill. My husband ate a piece of the candy bar and within a hour had a horrible reaction. His heart rate was climbing dangerously high reaching to 180 and he was convinced he was dying. After his behavior became more erratic I called *************************************** the ambulance. He was in the hospital for over 4 hours while they tried to calm his heart rate and get him coherent enough to safety go home. I spoke with someone from the company and he claims that my husband was a light weight and thats why it affected him that way. He claimed he was also a light weight and couldnt handle it well. I feel like the packaging should have some kind of warning if side affects like my husbands are possible. The ** doctor examined the bar and told me she is seeing more and more people having bad effects from candy like this. She said they are usually not honest about the amount of thc in the bar and that they are dangerous. I contacted a lawyer who instructed me to file a complaint and send the candy bar to a lab for testing. I feel horrible because the gentleman I talk to with the company was very nice but I just dont feel its right they dont warn this could happen. My husband would have never ate this if a proper warning was displayed. I feel the company was well aware that this could happen because the gentleman I talked to acted as if he was not shocked at all and that he himself cant handle it.Business response
06/30/2022
Urb chocolate bars are manufactured in a GMP facility. Urb does not make any medical claims. Each product packaging states the strength per serving as well as total strength per unit, so consumers can make the best decision on how much to take based on their tolerance and preference. Each product is full panel tested by a third party fully licensed DCC and ISO/IEC ***** accredited cannabis testing lab to ensure accurate cannabinoid content as well as to confirm the product is free of residual solvents, heavy metals, including Microbiological and Chemical Residue Screening.Initial Complaint
11/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order with Lifted on Sun, Sep 26 at 10:21 AM for gummies. The confirmation attached confirms they received and processed my order. To date, I have not received this order. They have processed payment and debited my account.I have sent two emails to their email address and called their number several times without anyone answering their phone. Without a shipping number I cannot track the shipment.At this point they need to refund payment.Business response
11/17/2021
Tracking information signifies that the order was delivered in the mailbox on 10/2USPS tracking: 9400111899220448451112Customer response
11/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did not receive the package and was home on that date. I will check with the post office on this end to see if there is any additional information they can provide, although the delayed response on the part of Lifted Made will make this very difficult to backtrack.
Regards,
*********************Customer response
12/01/2021
As per my reply previously, I have finally got a response from the post office here in ********, **. My package was delivered to an address on *************************, not **********************.My contact at the post office is: Brittany.*******************@usps.gov . .Please feel free to contact her to confirm that the package was delivered to the wrong address and never found it's way to my address.Business response
12/09/2021
have finally spoken with the customer regarding his order. Per **** according to the customer, **** misdelivered the item. Additionally, **** provided a picture of the incorrect house but of course we were never informed.It was easy enough to get in touch with him so I do not know why he was unable to reach us. Upon my review, the customer never notified us per review of our call, email, and chat logs.A new order has been placed per his request, over credit, to his satisfaction. We will follow up on tracking until it delivers.Customer response
12/09/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
11/08/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on 10/16/21 which was sent via ****** However, ***** lost the shipment and despite the SEVEN attempts to talk to someone at Lifted via email (2), the messaging on their website (1), and phone calls with voicemail (4) to get this corrected and so they could file a claim w/***** I still have zero response. Horrific customer service. My next step will be to call my bank and have them reverse the charges. Documentation available if needed (can't attach from phone).Business response
11/17/2021
Customer was refunded on 11/16/2021Initial Complaint
11/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Good Afternoon, I placed an online order and when the order arrived it was incorrect. It had three items I did not order and was missing three items I did order. The order was placed on Oct 19th 2021 and delivered on Oct 27th 2021. I called right after I opened the order on Oct 27th 2021 and left a message at 4:39pm. I received no call back so I called again on Oct 28th at 2:32pm and left another message. Again I received no call back so I called again on Oct 29th and left a third message at 12.56pm. I waited through the weekend and decided to try an email which I sent on Monday Nov 1st at 4:04pm. It is now Wednesday and I have heard nothing back. The value of the missing items in my order totals $30.00 the total order placed was $195.12. I know that it is only $30 however its more the principals behind it that I am filing this complaint.Business response
11/19/2021
Our main fulfillment manager was in an accident the week this order went out and with the less experienced crew that was manning this station it looks like the customer received 6 items of one flavor of gummy rather than 3 of one and 3 of another. The $30 dollars in question has been refunded.Customer response
11/19/2021
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
******** **** *******Initial Complaint
11/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a product from their website on October 14th, and I selected 2day express fed ex shipping. Order #58268 And the fedex tracking number is 285025946325. I never received anything, and the business has ignored my calls, voicemails, and every email I have sent them. I have already paid and want my refund.Business response
11/19/2021
This order was refunded on 11/08/2021. As far as I can tell the customer has received their money back as of that date.Initial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order date: 9/26/21. Order #*****. I tried their product and it didn't agree with me so I sent this company Lifted Made a message asking if I could return it under their 30 day return period, I never got a response so I returned it to them anyway because I didn't want it. I later sent them a follow up message seeking a refund, no response. This company has made no effort to resolve this and issue the refund under the 30 day return period. The amount of money at dispute is $26.14 that I want to be refunded. The **** tracking #********************** as proof that the item was returned back to them.Business response
11/17/2021
Customer was refunded on 11/1/2021Customer response
11/17/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.