![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLivdahl Home Services LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired this company to investigate a bathroom leak and do some remodeling in a rental at **** ********* *********. After initial investigation, we changed plans from a possible leak from the shower to a leak at the toilet ******. Communication started out great and everything seemed good. The company was out there 2 days and stated they just needed to come back for some finishing touches a final day. Requested I pay all but around $200 for the work they had done thus far which I did. Sent me pictures on a macro scale which appeared to show the completed work. Then they never went back and I got a work order from the tenant that the bathroom was not complete. Some issues: There's broken flooring, separated joints, and areas where the trim doesn't cover the flooring on edges. There is no caulking on the base trim. When pedestal sink was reglued to the wall with construction adhesive, that adhesive was also dripped down the wall surface and visible to the naked eye. The toilet was removed and reinstalled on the new flooring. The old caulk was left on the toilet and the bolt caps for the toilet are missing. The caulking and grout in the shower is failed and molding. This issue does not appear to have been addressed at all despite being in the contract and scope of work. There is mold present on the ceiling of the closet next to the shower. The painters got paint on the trim and tile and missed areas of paint around the sink and light fixtures. Since I got that work order, I have been in contact with the company and at first they gave excuses and pushed out the return date. Recently, I have been ignored completely. I have paid around $3000 dollars thus far and now need to bring in another company to complete/fix the remodel issues at $750-$1500 cost to myself (as estimated by another contractor since). I gave ample chances to return to complete work but now it has been too long and I am having another company complete. At this point I need a refund of some kind.Customer response
05/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have heard from the business. They came back and fixed/completed work. This can be closed out. Thank you.
Regards,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.