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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Gateway Mortgage company calls us repeatedly sometimes several times a day to solicit our business. We've told them REPEATEDLY we do not want a mortgage, we've asked and insisted that they remove us from their call list & yet every day we get another call, sometimes multiple. This has been going on for over a MONTH. Several calls A DAY. I wouldn't take a mortgage from this company now if they GAVE me my house.Business response
02/09/2022
Our company is only licensed in ********* and ******** and we do not use telemarketing at all. If a resident of ******** received a call, it was most likely from Gateway Mortgage Group, who is a national lender we receive many complaints about. Because of our similar names, I would assume they reached out in error. Again, we do not solicit business via phone and adhere to the strict do not call national registry. I would suggest that the individual sign up for the national do not call registry and report abuses. They can do so here:
https://www.*********.gov/
It is imperative that they identify the correct company calling, however.
I would like the complaint closed at this time as we have not contacted the individual.
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Contact Information
Business hours
Today,Closed
MMonday | 8:30 AM - 5:00 PM |
---|---|
TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.