ComplaintsforJensen Towing
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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am writing to file a complaint against Jensen Towing and Auto regarding an incident that occurred on September 15, 2023. After being involved in a car accident, the police called Jensen Towing and Auto without providing me with any alternative options or allowing me to choose where my car would be towed.Upon requesting information about the location and fees, I was met with a lack of transparency. It was only after contacting the company days later that I was informed of a $40 per day storage fee and a $285 towing fee. I received a letter stating that if I didn't pay these fees within a specific timeframe, my vehicle would be confiscated.When I reached out to the company, they offered a partial payment option to stop the storage fees. However, due to ongoing legal proceedings and financial constraints, I was unable to meet their demands. Jensen Towing and Auto refused to allow me to retrieve my personal belongings from the vehicle unless I surrendered it to them.I believe that my rights as a consumer were violated as I never consented to using their services, was not provided with upfront information about the fees, and was denied access to my belongings. This situation has caused me significant inconvenience and financial hardship.I kindly request your assistance in resolving this matter and ensuring fair treatment for consumers in similar situations. Thank you for your attention to this complaint.Sincerely,*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.