ComplaintsforMaxon Equipment Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had thought i had my lawn mower in to get repaired however finding out only thing they did was change the oil spark plug fuel filter and changed the air filter. I was charged for new blands new belts in which they never replaced. i cut the grass twice and during the second time i noticed that the grass wasn't getting fully cut so i investigated in why i lifted the lawnmower and noticed that the same old blands was on the lawnmower. so i looked further and it was the same old belts on it also. so i contacted maxon and they said well we wont do anything since its just past 30 days. I feel this company been doing shady work like this for a while and I want a refund back for the items they did not fix and the labor hours they say they put into this lawnmower. I request that a refund of $361.00 be refunded.Business response
08/22/2022
If you look at our customer reviews you will see we take customer service very seriously
. The customer picked up his mower and we did not her any complaints for quite some time? These type of complaints, which we have never had a single one in eight years, must be addressed the first time you cut so we can verify new parts installed before months of use. Either way we did what he was charged for and completed the repairs requested. Now per customer courtesy I did email the customer this morning and per customer courtesy offered him a $150.00 refund if it will make him feel better about this transaction. Thank you.Tell us why here...
Customer response
08/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I feel i shouldn't be charged for items they never replaced and they have very poor quality of workmanship. I will settle for no less than $300
Regards,
***********************Business response
08/29/2022
The parts were replaced. I tried to give a partial refund, Case closed.Tell us why here...Customer response
08/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The same old blades and same old belts were still on lawnmower never replaced. I have taken photos as proof the blades they claim were new have were all rusted and cut up. this would not happen in two cuts in less than one month. the old cracked belt that slips right off still on the lawnmower and slips off still. if it was new and fixed correctly this would not happen. I want a refund of $300. This company needs to be held accountable for falsely claiming they repaired my lawnmower with new parts and high standard workmanship.
Regards,
***********************Business response
08/30/2022
If you want to drop the mower off, I will inspect and replace that belt, up to you, and look at the blades. Otherwise my offer still stands. Tell us why here...Customer response
09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would never let this company touch any of my equipment again and how hostile this individual is I will only accept $300 in which I will take my equipment to another shop that will sharpen the blades and put a new belt on and correctly fix the equipment the first time. So again I will only accept $300 and I will be more than happy to close this case.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.