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Business Profile

Clothing

Jockey International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Jockey International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jockey International, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM INNUNDATED WITH EMAILS TO MY WORK EMAIL AND MY EMPLOYER IS NOT HAPPY ABOUT IT. I HAVE NEVER PURACHASED ANYTHING FROM THIS COMPANY i HAVE "UNSUBSCRIBED A ***** TIMES, SENT EMAILS, NOTHING HELPS. I HOPE THIS WILL OR I WILL START CHARGING $10 FOR EACH EMAIL. AGAIN THEY SHOULD NOT EVEN HAVE IT

      Customer Answer

      Date: 12/05/2024

      This is the contact info at the end of the email. They do not respond to emails, cannot get a human on the phone and unsubscribe does nothing.

      To contact us with questions or comments, please call us at ************** (weekdays 7am - 8pm CST & weekends 9am - 5:30pm CST), email us, or write us: Jockey International, Inc. - PO Box ************************************************************************************, Attn: Consumer Relations.

       This is the email they come from. *********************************************************************************************************

       

      Business Response

      Date: 01/02/2025

      Hi We responded to the Customer on 12/6/24 and havent heard back here is what we sent. 

      Hello ******,
      We apologize that you have received unwanted promotional emails from Jockey.
      The issue has been submitted to our web development marketing team to manually remove your
      email address. The process will take about ***** hours to which you may receive whatever is already in
      the pipeline. Please do not be alarmed over this.
      We appreciate your patience and understanding while we take care of you.
      Please let us know if we can be of any further assistance.
      Sincerely,
      *****
      Consumer Care

      Customer Answer

      Date: 01/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stop sending emails. I have contacted them by phone and emails requesting to unsubscribe, yet I am still getting emails daily.

      Business Response

      Date: 10/22/2024

      Hi ******,

      I am very sorry that this happened to you. We escalated your email to our partners to confirm that you are off the list This was taken care of last week on 10/15/24. Can you confirm that you are not receiving anmore emails?

       

      Regards,

      *****

      Consumer Care Assistant Manager

    • Initial Complaint

      Date:09/18/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      merchandise return not credited back to credit card; Jockey has confirmed receipt of the return.

      Business Response

      Date: 09/18/2024

      Hello,

      We have refunded your order. Please let us know if you have any other issues or concerns.

      Thank you,

      *****

      Assistant Manager

      Jockey International

      Customer Answer

      Date: 09/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      09-19-24 - I called the credit card and there is no credit from Jockey.  If the credit was issued to my credit card it would be there.
      Regards,

      ******* ********

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My explanation was written below. Please refer to this information. It was unclear that I needed to write my complain here.Please read the explanation below.

      Business Response

      Date: 06/12/2024

      Hi ***** spoke with the customer and advised that we would take him off of the marketing emails. We did confrim with our manager that works on our email team to confrim with our vendor that he was taken off.

      Thank you,

      *****

      Consumer Care

      Assistant Manager

    • Initial Complaint

      Date:01/27/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 27, 2023 at approximately 8:00 AM ET, I placed an online order at jockey.com. Approximately two hours later, I received an email with a mystery offer (code APWRTBM) for 25% off an online order. I wanted to cancel my order and place the order again, applying the offer code. I contacted Jockey **************** via chat and chatted with a representative named *****. ***** first told me that she could not cancel my order, but upon checking, she told me what she could do was apply the 25% discount to the order I had already placed. At first, she thought there were a couple of items the discount could not be applied to, but upon checking further, she realized that was not true. In fact, the discount applied to all items in my order. She was very pleasant and indicated she would see that the code was applied - saving me approximately $15.00.As it turns out, this was a blatant lie. The discount was never applied. The final charge to my charge card was the full amount of $66.08. I sent two subsequent emails to Jockey customer service (one to ****************************************************** on December 30, 2023 and one to ************************************************* on January 15, ****) trying to resolve this and expressing my disappointment in the company. To date, I have received no correspondence from the company whatsoever.It saddens me that a company with such a good reputation lacks integrity. Without integrity and the ability for customers to trust a company, great product means nothing. In the grand scheme of things, $15 makes little difference. Its a matter of principle. I dont appreciate being deceived and lied to by a company I thought I could trust.

      Business Response

      Date: 02/12/2024

      Hi ****,

      We apologize for your order never reflecting the proper credit. For the inconvenience we went ahead and refunded you 30% of your order back to you in the amount of *****. ***** sent you an email with the detail. Please let us know if there is anything else we can help you with?

      Thank you,

       

      *****

      Consumer Care Supervisor

      Customer Answer

      Date: 02/22/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      While I feel it is important to coach **************** representatives to take appropriate actions to prevent such issues, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:04/04/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website jockey.com has a false advertisement.Underwear described as 9 inch inseam. I purchased the underwear, they are only 5.5 inch inseam.I did not recieve all of my money. They still kept the shipment charge.

      Business Response

      Date: 04/28/2023

      Hi ********,

      We apologize for the inconvenience we have refunded the total amount back on 4/11/23 and left you a voicemail. 

      Thank you,

       

      **********;

      Jockey Consumer Relations Supervisor

    • Initial Complaint

      Date:01/08/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed 2 orders on 12/12/2022 with ShopRunner as my shipping partner as it provides free shipping. The first order went well without issues. The second order # ******** on the orders page had my ShopRunner with free shipping but when I placed the order Jockey charged me $16 for shipping without my consent. I recreated a similar order and showed them that on last step review order ShopRunner is enabled even when the amount is less than $25 (attached screenshot). As per Jockey since the order amount is less than $25 they charged me shipping fee of $16. This shipping doesnt even appear under ShopRunner like the first order which I placed on the same day while ShopRunner is default on my account. Jockey is not ready to accept that there is an issue with their website. It inconsistently keeps the user logged into ShopRunner or logs out in the middle of a session.I called ShopRunner and they said that they dont see this order at all inspite of having all the items eligible for ShopRunner so its a problem at retailers end hence they were unable to help as well. They were able to see the first order though which went right. As courtesy I was refunded $8 of shipping but for no fault of mine I dont want to pay $8 shipping.

      Business Response

      Date: 01/18/2023

      Hello,

      We refunded the customer the rest of the shipping charge that they received on 1/08/23.

      Customer Answer

      Date: 01/19/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:11/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an order from Jockey that has the incorrect size and I need to exchange it. On their website is says you need to call the **************** line in order to exchange it. However, the number is not working. In a chat I asked them to send me a number that works and they said there is not one. I came to the BBB site and found a number at the top **************. This number needs to either be posted on the website or provided to the chat agents to provide to customers such as myself.

      Business Response

      Date: 11/09/2022

      Good morning we have taken care of the customer as of November 8th. We reached out today November 9th to confirm if there was anything else we could assist with. 

       

      Thank you,

       

      **********;

      Consumer Care Supervisor

    • Initial Complaint

      Date:09/21/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife placed an order with the company through Amazon order 114-8321125-6559417. This order has not shown any movement now in 3 days and the company will not do anything to assist. I would like a new item sent out expedited delivery as the past order is clearly lost.

      Business Response

      Date: 09/21/2022

      Customer was sent a replacement as of 9/21/22. We hope that this resolves the issue. 

      Customer Answer

      Date: 09/21/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    Jockey International, Inc. is NOT a BBB Accredited Business.

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