Business ProfileforForwardDental

On 03/06/2025, I had a cleaning and exam at Forward Dental located at ********************************************************************************. When I checked out the billing person stated the cleaning and exam were not covered, and I asked her to keep checking, which she did claimed again they were not covered. I was charged $117, which I paid with my credit card. That didn't feel right, so the next morning I called Delta Dental and was informed that a cleaning and exam are covered under my uniform benefits. I called Forward Dental and left a message informing them that my services are covered and I am due a refund of $117. Forward Dental did not respond for several weeks. On 04/28/24, I filed what I thought was a complaint with the **** but it was a review. On 4/30/24, an ******** from Forward Dental left me a message saying that she has information for me. I called back and got a voicemail message because no one picked up. I left a message for ******** that I am returning her call. I called again when I got home and no one picked up and left another message for ******** stating that she needs to leave the information and if I am satisfied and I won't call back again. As of today, 05/28/24, Forward Dental has not responded. So, I called Delta Dental again and they confirmed that they also paid Forward Dental $117 and I am due a refund. I called Forward Dental (although I previously said I wouldn't), no one answered, so I left a message informing them that I am due a refund of $117, because Delta Dental also paid them. I called the BBB office and was instructed on how to file a complaint.