Complaints

This profile includes complaints for Kohler Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohler Credit Union has 11 locations, listed below.

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  Kohler Credit Union

  5727 Superior Ave Sheboygan, WI 53083-3329

  
• 

  Kohler Credit Union

  850 Woodlake Rd Kohler, WI 53044-1323

  
• 

  Kohler Credit Union

  831 S Taylor Dr Sheboygan, WI 53081-4770

  
• 

  Kohler Credit Union

  2303 Eastern Ave Plymouth, WI 53073

  
• 

  Kohler Credit Union

  11357 N Port Washington Rd Mequon, WI 53092-3411

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohler Credit Union has refused to apply payments to all my accounts in a timely fashion. They are currently sitting on $12,000 that is supposed to be credited to our ***** account and they are refusing to do so.

  

  Business Response

  Date: 04/10/2025

  Kohler Credit Union disputes the facts of this complaint and is actively working through a resolution process.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/18/25 I attempted to make a deposit at the *** located at the Kohler Credit Union located at ****************************************. The machine had an error and would not return my $2600 and it didn't deposit the money into my account. I contacted *** on 2/19/25 and filed a Reg E claim and was not given any documentation for this claim. I also have not received a provisional credit or a resolution despite several phone calls attempting to get one. I spoke to a service *** who stated no provisional credit would be issued and that I would need to wait until the *** was serviced. He failed to mention when that would be. I was hung up on when I stated I would file a complaint.

  

  Business Response

  Date: 02/24/2025

  We received a dispute escalation from *** ******** that she had deposited ******* in cash at the ****** Dr *** but an error occurred and the funds were not returned to her or credited to her account.
  
  Upon internal investigation of the situation, and review of the regulatory guidelines, Kohler Credit Union has provided Ms. ******** with provisional credit and apologized for the inconvenience.
  
  Kohler Credit Union believes this complaint has been resolved.

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Set up $1500 monthly withdrawal to my US Bank account.2. Only $1,000 was withdrawn monthly.3. I went back to *** and was told only $1,000 per month could be withdrawn.4. If I wanted the additional amount of $500 to be withdrawn I would need to set it up myself on my home computer. 5. I set up the additional $500 per month but *** has yet to show any deduction.6. I have been a loyal *** member since the 1970's. It is clear that the *** employees and branch managers are not given thorough training. I hate to close my accounts but the frustration and failure to provide me **************** is unacceptable. I can no longer recommend *** to anyone. Being in real estate for 18+ years will directly affect the lending guidance I give to my customers or clients.

  

  Business Response

  Date: 01/04/2024

  The following is in response to BBB consumer complaint #********and submitted by Mr. *********************** on January 1, 2024.

  **************** has an existing monthly ACH withdrawal/transfer of $1000 that was established by a signed authorization on December 9, 2021. He contacted Kohler Credit Union on November 27, 2023, to request that the withdrawal/transfer be increased to $1500, but was advised by the service representative, that due to security measures, the maximum he can transfer via ACH is $1000. **************** was provided with the option of sending the additional $500 via online bill pay.
  
  **************** did establish on December 22, 2023, an online bill payment for the $500. Records indicate that US Bank received the check on December 30, 2023, and cleared on January 3, 2024.

  The credit union contacted **************** on January 3, 2024,to explain the situation and answer any additional questions he may have.  

• Initial Complaint

  Date:06/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st 2023 Kohler Credit Union undertook a "security upgrade" in which bank members were issued new Debit Cards. What the bank did not tell me was that they changed my account number to include three additional characters (714) and in doing so every one of my monthly payments was returned from my lenders because the banking information I had listed was now changed without notice from Kohler Credit Union. I have been homeless. I have worked tirelessly for my "good" credit score and now my score is tanking because of Kohler Credit Union. I am in the process of butying a home and now my plans are on hold. I want my credit score fixed and I am seeking monetary damages.

  

  Business Response

  Date: 06/06/2023

  The following is in response to BBB consumer complaint #******** submitted by *************************** and received by Kohler Credit Union via email on June 2, 2023.

  
  KCU spoke with ************* on June 6 in regards to his returned payments.

  
  Monetary reimbursement from KCU was provided to ************** for fees incurred during the technology upgrade. Additionally, documentation was provided to ************** to assist him in requesting credit reporting bureaus remove the late payments.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into the ************ branch Monday and the ************* helped me and I told him I wanted to extradite a new card and I was willing to pay the $45 fee. Its now Thursday and I find out my card was never ordered so now Im paying $45 fee to wait till Monday for it to arrive so Im going longer without access to my money and without being able to pay bills. Im really upset by this negligence, and would like the bank to cover the $45 expedition fee.

  

  Business Response

  Date: 04/05/2023

  The following is in response to BBB consumer complaint #******** submitted by ******** ****** and received by Kohler Credit Union via email on March 30, 2023.

  
  Upon review of the situation, Ms. ******* original request for an expedited debit card was not completed. The error was discovered upon Ms. ******* call into our contact center on March 30th. A debit card was then correctly ordered and expedited without the $45 fee being charged to Ms. ******* account. The credit union has already covered the fee.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon applying for SBA loan, it was provided to me that there were *** filings reflected on us personally. The businesses listed Radio North LLC, ***************** Commerical Finance (secured party) listed along with Kohler Credit Union and a debtor of a business (********** Floors) along with us being listed as debtors personally. We are NOT tied to any of them. Emailed the *** in regard to the *** filings upon which stated to contact lender on the filings. I tried contacting the lender twice, once on 3-24-23 11:25AM with no return call and again today at 11:44 am speaking to a *******, being promised a call back, even though I asked to speak with someone. I need to be able to find out why and what is going on and receive the assistance in clearing this matter that seems to incorrectly tie us to business loans that have no bearing.

  

  Business Response

  Date: 04/04/2023

  The following is in response to BBB consumer complaint #******** submitted by *************************** and received by Kohler Credit Union via email on March 29, 2023.

  
  Kohler Credit Union attempted to reach ****************** on March 27 but was unsuccessful. The credit union followed up again on March 31 to inform **************** that we were in the process of researching the situation.

  
  Upon review, the *** filling report that the SBA lender is pulling is mistakenly showing liens with similar numbers into one comprehensive report. The ******** *** liens ******* and Radio North) that are appearing on the report **************** is referencing are not from KCU, nor are they related to KCU.  **************** does have 2 liens with Kohler Credit Union and these will remain in force until the boat and snowmobile loans are paid off.

  
  The credit union will be contacting **************** on April 4 to provide this same information. 

  Customer Answer

  Date: 04/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********  and note that I was well aware of the loan with Kohler Credit Union and they should have also stated that they filed these based on the fact the snowmobile, motor and trailer of the boat have no title and why they did this.  It should also be noted that when they placed the call on ****, no voicemail was left but I did call after 5pm and leave a message.  

    
  Regards,
  
  ***********************

  
  

  

  Business Response

  Date: 04/12/2023

   

  Below is ***'s updated response:

  The following is in response to BBB consumer complaint #******** submitted by *************************** and received by Kohler Credit Union via email on March 29, 2023.
  
  Kohler Credit Union called **************** on March 27 but did not leave a message.  **************** returned that call after 5pm and left a message. The credit union followed up again on March 31 to inform **************** that we were in the process of researching the situation.
  
  Upon review, the *** filling report that the SBA lender is pulling is mistakenly showing liens with similar numbers into one comprehensive report. The ******** *** liens ******* and Radio North) that are appearing on the report **************** is referencing are not from KCU, nor are they related to KCU.  **************** does have 2 liens with Kohler Credit Union (filed on boat/motor/trailer and snowmobile, which do not have titles like autos) and these will remain in force until the boat and snowmobile loans are paid off.
  
  The credit union contacted **************** on April 4 to provide this same information. She responded via email to the employee that provided the information that "it is appreciated very much".

   

  Customer Answer

  Date: 04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under 15 U.S Code 1605(a) If a Finance Charge was included which is the sum of all payments There Should be no late payments on this account. Please remove late payments and update to current

  

  Business Response

  Date: 07/19/2022

  The following is in response to BBB consumer complaint # ******** submitted by ********************************* and received by Kohler Credit Union via email on July 14, 2022.

  
  ******************** has not paid on his auto loan since 3/22/22. The loan is currently 108 days past due.

  
  It is clearly shown within our collection letter that no late fees or finance charges are being charged and are not included in his payment amount.  Therefore,Mr. Mitchells complaint is without merit.