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ComplaintsforMetropolitan Salon and Spa
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Complaint Details
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Initial Complaint
11/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Monday November 14th 2022 I reached out to get my lashes done with ****. I went in at noon and she was unprofessional. I got done and the lashes I had asked for were not what she had done. They were extremely long. I called and came back on Wednesday November 16th 2022 and had them removed and new ones put on that were actually nice looking. When I got home I noticed they were not done properly. But I brushed it off and went on my day since I wouldnt have time to resolve the issue I work all weekend. Today is Friday the 18th 2022 and half of the lashes on my right eye are gone. And about 3 on the left eye. My lashes should last me about 2 weeks before needing a full. She was careless and did not take her time to make sure the $180.00 I paid for my lashes were beautiful and worth it. As their company states they want their customers to feel beautiful. In which I do not. I would like to be refunded and for **** to have to go back through training for her license, I see many bad reviews about her online. In which I wish I would have see before I went.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.