Business ProfileforPoolblu

I called Poolblu for help with my pool heater that was giving a sensor error. They took my card info the hold my appointment with the tech. The tech came out a day late for the scheduled appointment. He was at the house for 5 minutes and told me I needed a new sensor and he would be back with the part. A couple days later he returned with the sensor which he replaced after about 10 minutes and he walked out the door telling me it was fixed. I went to check the heater to confirm and it was giving the same error. I chased the tech down in my driveway and explained that it wasnt fixed. The tech came back in for another 40 mins and proceeded to tear apart my whole utility room, remove the ventilation from the heater and then told me that I would need all new ventilation and I can no longer run the heater at all. The tech said he would be sending me a quote for the ventilation in a day or so. Over 2 weeks later, my card was charged over $500 without any authorization and when I called in I was told it was for the technician replacing my heat sensor. I explained how unhappy I was that I was charged this amount without permission and now my pool heater is more broken than before I ever called them. The woman I spoke to was extremely rude and told me that was my problem. I tried sending an email as well trying to get a resolution and nothing happened. After I sent a email complaining Poolblu responded telling me I need to find a different technician completely to fix the problem that they created.