Business ProfileforMJS Landscaping Services, LLC

We contracted with MJS in September of 2012 to build retaining walls, 2 sets of steps, and a walkway. (Contract is dated 9/7/2012.) The total cost = $24,654. I believe the completion was timely. In a year, the edges of the walkway were breaking. MJS refilled the seams between pieces with sand, and said we would have to do that ourselves. In 2 years steps started to come loose. At 1st MJS came to reglue them. But they came loose so often, it was easier to do it myself. However, as the yearly number of loose steps has increased to 10 this year, the stairs have become unsafe. Worse, over the last 2 yrs, many of the blocks to which the steps are glued have deteriorated. (See pictures.) I cant dig these out to replace them so I have used cement to rebuild the deteriorating blocks. Ive done 8 of these over 2 yrs. I got no response to my 1st 2 VMs to MJS in May 2022 explaining the problem. On 7/13/22 I left a VM adding that I would next contact BBB. The owner called that evening. On his request, I immediately sent him pics. He said hed try to check the steps himself by Monday. When I heard nothing by Monday, I tried to reach him by phone and email. When he replied, he said he didnt need to come. But, when I explained he was grossly minimizing the problem and the steps would need to be replaced, he then came check them without notice, even though I was home. The attached email correspondence shows that he minimized the issue, and showed no interest in making it right. These rapidly loosening/deteriorating steps have become a major safety concern. It is quite obvious that a fix isnt possible, but the entire stairway has to be replaced. Otherwise, the same issues will continue. I have contracted with a different landscape company do do so this fall, using better materials and a more sound design.