ComplaintsforFuel Moto, Inc.
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Complaint Details
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Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased their fuel map buy in under the impression that it would allow the purchaser to get maps for multiple motorcycles. Their description is misleading as it doesnt specifically say that this product is only usable on one motorcycle per purchase. If I had known that they would only give a map for one motorcycle, I wouldnt have purchased the service. Very disappointing as I was looking forward to using their services.Business response
09/05/2023
Good morning *******,
Thank you for taking the time to reach out to us. I apologize that you are not happy with the service you received from Fuel Moto. On the map buy in page it does state that this map is for 'the appropriate Fuel Moto developed map for your bike and modifications' that is listed on the order. Our website did not indicate anywhere that this purchase of $99.95 was for unlimited map support for as many different motorcycles/modifications you'd like. We have since updated our website with more information to provide more clarity on this map service. I have listed the link here>************************************************************************************************ again, we apologize for the confusion and inconvenience this has caused. I will be reaching out to you directly to get this issue resolved on our end.Please let me know if I any be any additional help.Customer response
09/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.