Business ProfileforSmokey Hollow Campground,LLC

Smokey Hollow is a family-friendly campground with plenty for kids to do. Sadly, there is a great lack of customer service and maintenance throughout the resort. Showers were out of order, some had signs some didn't. Bathrooms were constantly out of toilet paper even with the large commercial double rolls, and multiple soap dispensers didn't work. Many comments were made to the cleaning staff advising of short comings, it is unknown if it was heard through the earbuds, even though they nodded and said ok. One day we watched a staff member leaf blow the roads clean, great for appearance, but if they spent half the time maintaining actual equipment it would be a much better campground, and would have gotten a better review. The check in process is highly inefficient with a coded gate and a single lane in and a coded gate with a single lane exit. Great for security, but lines were backed up well on to the roadway. Saturdays, they have a souped up motorized oversized grocery cart that zooms around a path through the campground around one of the children's play park at dangerous speeds IMO. All good and fun I get it, but it's simply not safe. When another in our group (we had 8 sites/cabins/park models in our group) told the driver to slow down as young ones were at play, the driver told him he hasn't had any issues yet. Another in our group went to the office with concern and was simply told, you're advised at check in the path that is taken. Not one in our group was told of this path, not to mention I even asked about it when we checked in.No fault to the campground, but beware, cell service is a no go. It is mentioned on the website, but kind of buried. The wi-fi is only at the store and lags during weekend days due to the number of folks using it.Unfortunately, kid friendly or not, our group will not be back. The campground is not the most weekender friendly and the customer service showed.