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ComplaintsforTrulacta
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have a monthly subscription from Trulacta for their supplement. My order was confirmed last Tuesday, 4/25/23, in the amount of $60 (which has already been debited). Order number ****. They have usually shipped within 1-2 days after confirming in the past. They have not shipped in more than a week and they have my money. No one will answer an email, no one will answer a voicemail or pickup the phone, and no availability in online chat. I would like my supplement because Im running low. Otherwise, if they cannot fulfill the order, I would like a refund and never want to do business with them again.Customer response
06/01/2023
My complaint #******** has been resolved. The company has refunded my money after I returned the product which they had eventually shipped. No further action is needed.
Thank you,
*******************************
Sent from my iPhoneInitial Complaint
08/18/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi I purchased Trulacta's supplement on July 7, 2022 from Amazon and was not satisfied with the product so I requested a refund. Before I purchased the product I made sure (per the email attached) that the order still qualifies for a refund per their return ******* *** was told it does (per the email attached). Despite several attempts (maybe *****) attempts to contact the business I received no answer or I received an answer that says to deal with Amazon directly which was in contradiction to the email they previously sent me. I would like a refund on my Amazon order and they are not giving it to me; & this business is participating in unethical activity.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.