ComplaintsforPalisade Apartments
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Complaint Details
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Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had lived in ********************************** until 8/14/2022. My move-out date was August 14, 2022, and the billing date was August 23. I paid $887.5 for various denominations, but the amount I want to complain about now is $700.As in the picture I attached, there are two dents on the two doors of the refrigerator. Because of this, they told me they had to replace the doors, so $700 would be deducted from the security deposit. Embarrassed, I requested an invoice. At the same time, I said that if they replaced the door, I would take the old door. So far, they haven't even provided an invoice, and they've changed their minds. They said it would cost $700 to replace the door, and got $700 from me, but they haven't repaired or replaced the door yet. Also, they said the cost to replace the door is about $919 and the cost to replace the refrigerator is about $971. I was asked whether to take the old doors and pay $219 which is the difference between what I'd already paid and the cost of replacing only doors, or to not take doors and let them replace the whole refrigerator without paying any more.I still don't understand why such small dents caused the 700+a price. When I said I would take the invoice and the old doors, their request to pay more to take them is also unpleasant. Also, my move-out date was August 14th, and I can't believe that the refrigerator hasn't been repaired or replaced for more than two months and so far.I would like to pay a reasonable amount for repairs, but I have no doubts that at least $700 is too much for repairs.Business response
10/27/2022
. A check for $700 will be mailed to the customer at their address listed on the back of the notice.
Please note that this letter is directed to Palisade Apartments, LLC. This is not the correct entity related to the premises where the customer resided. The correct entity is 700 East, LLC. Please let me know if anything else is needed. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.