ComplaintsforGalan Auto Detailing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had ***** detail my car. We add agreed on 325 for him to detail my car. I was under the impression he would also be waxing my car, as his business card does say he offers ********************* hot steam cleaning, carpet shampooing and more". He had also asked if I wanted my exterior done and I said it didn't need a wash but could use a waxing. He never once said he didn't offer that when I said it could use a waxing. He only acknowledged to me that he doesn't have snapchat for me to send him pics of my car. ***** ended up being 2 hours late to deliver my car which threw my entire schedule off and I didn't have the time to fully inspect my car before leaving. Shortly after leaving though, I did notice that my windshield was not cleaned. I texted him about it and he said he forgot. I then asked him again about my driver side windows were also still dirty and that's when he came clean telling me he forgot to do my windows entirely. He offered to finish them but I was already busy and didn't have the time to have him do it. Upon further inspection of my car I also noticed my current handicap paperwork and my current state park sticker were both missing. I felt beyond violated to find out my handicap paperwork was missing. At that point, any sort of trust I could have in him was absolutely destroyed. I do not trust this man in my car whatsoever. I then also realized my exterior had not been waxed nor had my engine been washed. Then today, I found his website where he has packages listed from $130 to $180 dollars. He completed 40% of the job. I asked to get 50% of my money back cause I had also tipped him $25, bringing the total to $350. I don't understand how he feels he can get away with charging nearly double of what he has listed and doesn't even fully complete the job. When I tried to ask him in person for my money back he felt it was appropriate to get right in my face and yell that he wouldn't give me my money back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.