ComplaintsforRemachines LLC
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought my computer in to have it taken out of s mode and to have a printer installed. I believe a program for remote viewing was set up with ************************* Ekland to monitor my computer. Settings were altered in such a way as keep me from totally cleaning my computer now.. There seems to have been two monitors installed. My security has been threatened and my personal space invaded.Business response
07/14/2022
As a previous customer of ours, we'd like to say thank you. We'd like to offer you a full refund of the job described, as well as in-store credit/trade in credit for a computer of your liking. You'd be able to wait in the shop to ensure that computer is set up the way you want and to your specification. Again, our apologies for any confusion, and we hope we can rectify this matter to your satisfaction. Feel free to reach out and schedule an appointment when it is convenient for you.Customer response
07/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.