ComplaintsforSCS Building and Remodeling LLC

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We paid SCS to replace a rubber roof on our house, they told us we needed to pay additional money because there was rotted wood that needed to be replaced, we paid the additional money, we now are having our whole roof replaced and our current contractors has informed us that they did not replace any rotted wood, they merely put new wood over the old rotted wood and over the old rubber roof, then they put a new rubber roof over the old rotted wood , and old rubber roof. They told us they were replacing all of the old rotted wood which they did not. And now we have had to replace this rubber roof twice in 8 months because the first time that SCS did it, they did not do it correctly and they lied to us about replacing the old rotted wood, they did not replace the old rotted wood, they merely covered it up with new plywood . And so we would request that they refund the money that we had to pay for this work that they did not do.

  

  Business response

  09/16/2022

  The issues with this roof as described by the Owner are not exactly what happened with the roof.   First and foremost, we had scheduled with the Owner to return to the site yesterday, 9/15/22, to inspect the issues with the bubbling roof.  The appointment was cancelled and we were never given the opportunity to fix the issue with the bubbling.  It is stated that the new contractor removed the new sheathing on the rubber roof along with the rubber that was bubbling and is now stating that the bubbling is being caused by the amount of layers, but it was actually caused by the temperature in which we installed the rubber.  We should have never installed the rubber in the temperatures that we did which was below *********************************************************************************************************************** the year, we didnt have any other options than holding out for the best day in February and use heaters to try and work with it as best as possible.  If given the opportunity, we would have fixed the issue of the bubbling roof, but we were not given the opportunity to even look at it in person.  As far as the underlayment that was rotted, there was a decision made on our part and discussed with the Owners to let them know even with the issues of the soft areas we could go over the areas with a 1/2 OSB sheathing and cover the areas instead of replacing them since the pricing of the project had become an issue.  They agreed to this and instead of charging them the original $1650 for the change order, they were charged $1000 for the work, including, picking up materials, delivering to site, installing new OSB and then removing debris from property.  We would be open to giving a credit, but in our position, we haven't even seen photos of the rotting that they are stating, we were never given the opportunity to fix or even attempt to come up with a solution to fix the issue.  In our terms and conditions that they signed for, you will notice on line item # ** listed and highlighted below that this area was breached by the Owner. 
  
  SCS and Customer/Owner agree, notwithstanding anything to the contrary in the contract, SCS shall not be obligated to replace or repair any defect as defined below, or pay for the replacement or repair of the same if such defect is caused, in whole or in part by: (i) Customer/Owners improper or insufficient maintenance of the property or building or improper or insufficient maintenance or operation of any of the buildings systems; (ii) natural occurrences beyond SCSs control; (iii) an act or omission of Customer/Owner or any third parties not under SCSs control, including, but not limited to , work performed by the Customer/Owner or by Customer/Owners subcontractors; or, (iv) normal wear and tear and normal usage.  In the event of an alleged construction or design defect arising out of or relating to the contract including, but not limited to, breach of warranty, incomplete work, or any other condition of the building (the defect), Customer/Owner shall notify SCS through written notice of any such defect, regardless of the cause, or source, promptly upon Customer/Owners discovery of the defect.   Customer/Owner shall thereafter provide SCS with reasonable access during normal working hours to the building for the purpose of investigating, testing, and examining the defect.  If the defect is covered by SCSs warranty then SCS shall be given reasonable access to the building and a reasonable amount of time to, at SCSs sole option, replace or repair the defect.  The replacement or repair of the defect shall be Customer/Owners sole and exclusive remedy for a defect.  Customer/Owner waives any and all incidental and consequential damages arising out of or relating to a defect.  Any corrections or repair undertaken by SCS shall be in compliance with the applicable industry standards.

  
  We feel we did our due diligence throughout this process with attempting to remedy the issue per our contract, but were never given the opportunity.  We would be happy to look at any photos that they may have, but again, we were not given the opportunity to make remedy anything when the contract they signed should have allowed for that.  
  
  Our goal is to ensure that every customer is satisfied, yet we were not notified until recently that they weren't.  We attempted to remedy it, but since they're refusing to allow that (even though they signed for it), not much can be done.

  Customer response

  09/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Their response is not entirely accurate, we did not have an appointment on September 15th, I was emailed on August 29th saying they had received photos of the bubbling on the roof but it would take 30 to 40 Days for anyone to come out and look at it because their field manager was on maternity leave and they are short staffed
  
  Regards,
  
  ***************************

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