Business ProfileforGreat Lakes Law Firm, LLC

This company sought me out to obtain their services for debt resolution. They hounded me, including calling me during evening hours. They convinced me to hire them and assured me I could cancel. The plan was for me to stop payment on my credit cards, and instead, they would deduct approx. $1,500 per month. They claimed they would save me money and use it to settle my debt with my creditors. At the beginning of this program, I was in good standing with all creditors and had good credit; I just couldn't reduce my debt alone, so I wanted to consolidate. I started the program Feb 2023. At the time, our car lease was going to be up in May 2023, and they told me that as long as I had been paying my lease car payments on time in the past, I would have no issues getting my next lease. This was a downright lie, and I was forced to get a new lease with terrible credit at an insane rate. Since Feb 2023, they've only worked on half of my accounts (I have ten accounts with them). They're resolved 3% of the debt, and 10% of the creditors in 15 months!!! They have not updated me or my accounts since December 2023, and when I call to get updates, I am on hold for ***** minutes at a time, and they say they are working as hard as they can to resolve. This was a huge mistake, however, what I need now is some resolution moving forward. My credit has only gotten worse over those 15 months, and until these accounts are out of the "pre-settlement stage," my credit rate can't increase.