Customer ReviewsforTASC

Avoid TASC! They have questionable business practices. I have an account and placed a request for payment for a bill I incurred. A check was sent out, but the company never received it. According to TASC, the check was cashed by *** **** ** ******** ********) without it being endorsed. I have been dealing with this issue for over a month now and still no resolution. Due to TASC not following through my credit has a blemish as the bill has now been sent to collection! I was told today after already waiting a month to wait even longer! Several supervisors and no one sent it to finance. Then I was told, the financing department does not accept calls and will get to it at their leisure if there is a need to follow through. OH NO!!! Wrong answer! My patience has run out! POOR BUISNESS and the Government should know how awful they are handling FSA accounts!

Hello - I am sorry to hear of the experience you've had with this provider disbursement check. The check is under review with our bank to determine where it was deposited. I am the Problem Resolution Manager, I have submitted this to my team to have a Specialist reach out to you directly to open a communication channel. They will keep you up to date on the status, and assist you with resolution between the banks, the provider, and yourself. Please look for their communication in the next 2-3 business days.

My company WAS a previous customer for COBRA administration. In late November, 2023, TASC did an "Upgrade" to their website. Since then the service has been non-existent. Since COBRA is a federally mandated program with firm notification deadlines, I was forced to cancel service in January and contract with someone else. They denied ever receiving the submission for one of my employees, then followed up to tell me that I was late submitting a form for that same employee, when that original form was the only way they would have gotten that employee's name! I have informed them monthly since January that we have cancelled their service, yet continue to receive invoices. I can only speculate that they are using their accounts receivable for collateral with their banks and the amount of bad receivables would jeopardize their financial status, so they keep listing us (and others) as customers. I asked for a refund of the 4 months of unused (prepaid) services and crickets......

We were unable to locate your account with the information provided. A Resolution Specialist will be reaching out to your email address to confirm the information and provide assistance.

I was very thankful that I spoke to Kaylee. She was very sweet, knowledge, helpful and a pleasure to work with. She was able to quickly assist with all of my questions and resolved my issue. She is am important part of the team!

We are glad that ****** was able to assist you. Thank you for taking the time to send this review.

Company fails to process FSA claims. Don't waste your money if you're employer offers an HSA/FSA plan.

We will have a Customer Advocate reach out to in the next 24 to ******************************************************************************** your account. Thank you.

As a CPA and former provider of Sec125 plans, TASC is the worst business I have dealt with. They are in violation of contractual obligations, our plan documents, and consistently overpay our terminated employees illegally, then hold out our funds for the TASC error. The errors they create and wrong reports are unending and they bounce you around from rep to rep and work order to work order without resolution. They won't refund us our admin fees for their defaults of service. They won't return the funds they illegally took from our account when they wrongly overpaid terminated employees. The issues and problems have gone on for years.

Apologies that your experience has not been up to yours and our expectation. A Resolution Specialist has been assigned to your account to support with resolution for your satisfaction. If you are not receiving service from the Specialist, their Manager's name and contact information is included. Please reach out to them to advise.

One star is too generous. I submitted a health care bill in September from my kids' pediatrician following a visit that they had. I received an email asking that I submit back up documentation, which I then uploaded. A few months later, they asked for documentation for that bill, so I uploaded documentation again. And again, they asked for documentation for that bill, so I uploaded the documentation. Apparently one of the dates of service on the bill preceded the plan year for the FSA (despite the fact that I did have an FSA during the previous year as well). But at no point did they say what was deficient about the claim, just asked for documentation. They then terminated card access to my FSA with NO NOTICE TO ME. ZERO NOTICE. No email. No call. However, because they disburse reimbursements to the card itself, I didn't even realize the card was deactivated, so continued to swipe at health care providers for MONTHS before I realized they weren't going through to my FSA but actually COMING OUT OF REIMBURSEMENTS TO ME. I now have 38 FSA claims that were paid out of my reimbursements rather than my FSA, totaling nearly $2,000. I've contacted TASC and they refuse to recategorize the transactions, despite them being properly submitted, despite me having no notice they weren't accepted. The only option they've given is for me to track down receipts for all 38 transactions and resubmit each manually. This is INSANE. This is very clearly deceptive and a foreseeable issue. Their lack of willingness to work with a customer to address it is abhorrent when it was caused by their failure to provide ANY notice that they were cancelling the card (or of what was deficient about the initial claim). Resubmitting 38 claims will take many, many hours of my life, easily outweighing the savings from using an FSA. I have filed complaints with BBB, the state attorney general, and strongly advised my HR to never use them again. If this isn't illegal, it certainly should be.

Hello ********* - A Specialist will be reviewing your claim history and reaching out to advise and assist with necessary claim corrections. Look for their outreach in 48 hours.

My daycare provider invoices have not changed but for some reason, TASC has repeatedly declined my March reimbursement request despite giving them what the support person said was missing. Truly feels like I’m being scammed out of my money. Definitely not a job”benefit”. Please, let people have their money and/or hire support personnel who actually care.

Hello ****************. Apologies for the experience you had. I show your most recent request was disbursed on May 1st and the funds were then immediately transferred to the account you entered online for disbursements. I trust this resolves the issue for you. Please call customer care with any future questions or concerns, thank you.

I work for the state and since January 2024 TASC is holding my dependent care money i've already submitted paperwork for. Increasing wait times, no response to customer inquiries, Declined when I submitted a new request for reimbursement but they just declined it and dont' respond. I don't know what happened in January but they have been horrible this year and are essentially stealing my money as they earn interest off it while I can't access it despite it being due to me.

************** benefits are available for disbursement as they are contributed throughout the year. The entirety of your 2024 dependent care benefit contributions to date have been disbursed to you as of 4/10/2024. If you are able to login to your account online, you will see that your current ************** benefit balance is $0, since the claim you submitted March 22nd has been partially paid with the contributions you've made to date. The remaining claim amount will disburse once your next contribution is made available. Your ************** benefit is working as expected. If you are unable to login, please contact customer care for assistance.

one star is being too generous. We submitted a bill for a surgery (on 1-18-24) and it was denied because they said the limit was 2000 and the bill was 2500. So we needed to resubmit and when the next 2000 was made available we tried again. This time we resubmitted and were denied (called to get processed and got lied too) because we needed to up the limit. So we requested a limit raise and they said as soon as the current 2000 is used up it will raise to 10000. We used up the remaining 230 of the 2000 ( called again and was lied to again )and were then told it will be seven to ten days for that request to go through. After the seven to ten days it still was not be taken care of and the bill is now way overdue. Last Thursday March 28 2024 we called and complained (lied to again) and they said we will expedite your increase should be 2 to 3 days. We tried again on Tuesday April 3 2024 to submit the bill and it was denied. So today we called again and now are being told we needed a reference number because they have no records of any of the calls or increase. This is our money not theirs and this is the worst customer service i have ever seen in my life.

Apologies for your experience with claim disbursment requests. A resolution ticket has been submitted, a Specialist with our resolution team will be reaching out in 24 to 48 hours to assist with your claims and balance issues. Thank you.

Complete scam, they make the tenderloin look like **********, Just stole $1200 from me

A Resolution Specialist will be reviewing your plan and claims. They will be reaching out to you in 24 to 48 hours with thier follow up and explanation of next steps.