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ComplaintsforRoto Sports, Inc.
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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 24, 2022, I saw the attached promotion listed at Rotowire.com. It referenced making a $10 deposit and play on Yahoo Daily Fantasy Sports. I followed the provided link and performed the. $10 deposit and play. I then gave the requested information back to Rotowore.com so they could apply the appropriate credit, a 6 month subscription to their service. When the credit was not applied within 24hrs, I wrote Rotowire at their request. In their response, they asked for additional information. All the requested information was provided. This went back and forth a few times, but the promotional subscription was never honored. I am now out $10 and the promised 6 month subscription. As a resolution, I will request that I be made whole, in either providing a refund in full or the promotional subscription.The following employees of Rotowire have been made aware of this issue:*****@rotowire.com [email protected] *******@rotowire.comBusiness response
04/13/2022
Hello. Thank you for notifying us of this customer's concern. While the customer was ineligible for the promotion due to a previous deposit with the same vendor (Yahoo) and we informed him as such on a few occasions, our VP of Ad Sales (*****************************) did try to reach out to the customer twice. Please see the attached emails. ******* even did honor the request anyway even after Yahoo deemed *** ineligible. *** received RotoWire access, through 10/02/22, which we can confirm he's been using. We would prefer to see the customer happy with the end result, so he's welcome to contact ******* at *******@rotowire.com for closure. We'll gladly see that he feels taken care of. Hopefully that happens, but if it doesn't, know that *** did receive the full RotoWire access he was asking for. Any time delays would have been caused by perhaps some miscommunication with Yahoo (who deemed *** ineligible for the promotion) and that he did not respond to ********* emails. But again, these things happen and *** seems like he genuinely would like to use the ***************** so we do hope he responds to *******. As for the $10, we have no way to refund that money since *** states that he spent it directly with Yahoo. However, we will gladly see that he gets some additional service time if he feels that's fair. Thank you. - RotoWire
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.