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ComplaintsforLaser Link Golf
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Purchased a laser ranger finder for golf from them in April, delivered in late May/June. Product doesnt work properly, sent back twice at my expense for a replacement, every replacement was defective, requested a refund and they refuse to respond. I have saved the emails between us.Business response
01/10/2023
The customer was given multiple replacement units when the units worked just fine.We have remedied the situation by issuing a refund.Please let me know if you have any questions.Customer response
01/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*********************They have yet to refund me per his message. Also, he is wrong in stating the products worked, they turned on but did not work as advertised.
Business response
01/11/2023
We have issued the refund. It is on the way to the customer.Customer response
01/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My issue has not been satisfied. Laser link told me they have mailed out a refund check and I have not received it. Enough time has passed that I should have received the check. Thanks for all your help.
Regards,
*********************
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.