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ComplaintsforDoll Eyes Lashes
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went to this establishment to have an eyelash extension service done, and as soon as I saw my lashes, I commented about how long they looked, which wasn't what I wanted. I had an inspirational picture to show her ahead of time, and my lashes looked nothing close to this picture. I asked for a natural look! I also had an extensive conversation ahead of time about what I wanted. I was flying out of town that day for a few days, and the next day, I texted the technician (*******) to ask if she could fix my lashes when I got back (All this is in text messages). She said she couldn't get me in but would see if a coworker could do them for me. She then said it would be another $100! I said that's unfair and I shouldn't have to pay to fix them. I never signed any agreement and wasn't told of any policies.She then said she was not the technician for me and that I should go elsewhere. At that time, I asked for a refund and said I would take my business elsewhere.I tried texting her several times asking for my refund, but she never responded. Upon my return, I tried getting ahold of the owner by leaving several messages and voicemails, but she didn't respond until now. She told me I couldn't get a refund because it's their policy, which I said I never signed anything and didn't know of any policy. I spent $150 and want my money returned to have them fixed since they don't want to accommodate **** have sent several requests to have my money returned.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.