Customer ReviewsforGroomingtails Pet Salon

I am uncertain as to which malevolent individual determined that it was permissible to subject my puppy to such horrific grooming and facial cutting. This is her current appearance and the appearance she possessed this morning. Their response was that my dog was "neglected" and that they were required to remove all of her fur. The state in which my dog was returned has left me feeling devastated. I am extremely disappointed in the service and the way it handled!

DO NOT TAKE YOUR DOG TO GROOMINGTAILS PET SALON IN MADISON ON JUNCTION RD. I have never ever complained to a business about anything in my life, and I hate to do it, but something needs to be said to warn others. I’d hate for others to have to go through what I experienced. I feel like I failed my dog by taking him here. They were unprofessional, incredibly unsafe and did a horrible job grooming him. 1. They shaved my dog even though I specifically asked them not to because he has gotten rashes and an infection once before from a groomer shaving him too close - and you should never ever shave a golden retriever. Any knowledgeable groomer would know this. I only asked for his paws, ears, and sanitary area cleaned up + a small matte on his rear to be cut out. I strongly communicated that I wanted his fur left long, as a standard golden retriever is supposed to be. 2. My dog had physical wounds all over his body when I picked him up. My vet was horrified! He needed a complete check up, medicine for his wounds to heal, and a cone to keep him from licking his wounds which was an additional cost due to their carelessness. 3. His fur was completely uneven with chunks out of it all over. 4. They had my dog for 8 hours total, 3 hours longer than they initially said. 5. The person that groomed my dog is a friend of the owner and does not presumably work there. She was acting incredibly odd and frazzled - while explaining her behavior she said “Sorry, I’m from Florida” …?!?! 6. My dog was brought outside for pickup without a collar or leash. They came out their hands wrapped around his neck - and just stood outside the door with him like that on the sidewalk. They then asked what color his collar was - so I thought they were just covering it as a safety precaution to ask me to verify that it was my dog - but that wasn’t the case. They actually didn’t remember which collar or leash he had on and had to ask me so that they could go find it inside. I was immediately incredibly anxious and fearful for my dogs safety since he was OUTSIDE ON A BUSY ROAD WITH NO COLLAR OR LEASH. I didn’t even have time to look at his atrocious grooming as I just wanted to grab him and get him into the car so he was safe. The groomer left me there by myself to do this while they went inside to find his leash and collar. I told them he had a red collar and black leash. She came out with a lime green leash and asked if that was it… 7. My normally very calm & happy dog was incredibly distressed and crying when I picked him up. 8. They charged me almost double what they quoted me. 9. When we got home, he immediately ran to poop & pee and drank 2 bowls of water. He also wouldn’t stop crying and needing comfort. It was pretty clear that he did not have essential needs during that 8 hours. 10. Owner was defensive, didn’t take responsibility, shifted the blame onto me, lacked compassion, did not follow-up as she had said she would, and couldn't seem to keep her story straight. When I called I was calm and said I really hate to be this person but I’m very concerned and have to say something. I explained all my concerns to the owner - about safety, the groomer, the wounds, the actual grooming itself, etc. The owner clearly gets impatient with me, cuts me off, and defends the groomer (said she has 20 years experience) but then later said she was an intern (while the groomer herself said she was just a friend of the owners ??) She also said she oversaw my dogs grooming herself and approved it. The lack of compassion, the defensiveness, and unwillingness to take responsibility is unacceptable as is putting my dogs safety on the line - and not to mention the horrendous grooming. Please do not put yourself or your pet through the trauma of sending them to Groomingtails Pet Salon. They clearly do not care about their customers or the animals. After reading other low reviews lately, I can see I’m not the only one who has experienced this. The owners response often lacks compassion and shifts the blame. There are so many red flags but unfortunately I didn’t see them as they have cleverly buried them with so many other positive reviews. Don’t be fooled. DO NOT bring your pet here!!