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Find a Location

Pacific Cycle has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPacific Cycle

    Producers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    In December 2000, Pacific acquired the bicycle division of Brunswick Corporation. As part of the acquisition, the company obtained control of the Mongoose and Roadmaster brands. In September 2001, Pacific acquired the bicycle asset of Schwinn/GT Corporation and obtained control of the Schwinn and GT brands.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Pacific Cycle designs, markets, and distributes Schwinn, Mongoose, and Pacific branded bicycles and other recreational products.

    Products & Services

    Bicycles, Electric Bicycles, Scooters, Helmets, Bicycle Trailers, Bicycle Parts and Accessories 

    Business Details

    This is a multi-location business.

    Find a Location

    Pacific Cycle has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      4902 Hammersley Rd, Madison, WI 53711-2614
      BBB File Opened:
      10/16/2001
      Years in Business:
      47
      Business Started:
      1/1/1977
      Business Started Locally:
      1/1/1977
      Business Incorporated:
      6/9/2004
      Type of Entity:
      Corporation
      Alternate Business Name
      • Schwinn Bicycle Company
      • Pacific Cycle, Inc.
      Hours of Operation

      Primary

      M:
      7:00 AM - 7:00 AM
      T:
      6:00 PM - 6:00 PM
      W:
      7:00 AM - 6:00 PM
      Th:
      7:00 AM - 6:00 PM
      F:
      7:00 AM - 6:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Rebecca Gray Sen, Senior Manager
      Contact Information

      Principal

      • Rebecca Gray Sen, Senior Manager

      Customer Contact

      • Rebecca Gray Sen, Senior Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I bought a Ebikes from ******* in 2019 this bike came in with break issues and the threading on the pedals was identified as backwards by a bike shop that caused the pedal to come off while riding almost causing a serious accident. I was sent a new one and I could see the battery did not sit flush I let them know and they told me the battery wasn't part of the warranty so it never got fixed I continued to have connectivity issues and finally after 2byesrs they said well we can send a new hub the battery sits in. Because my bike was inoperable, I decided to buy a new one I was hesitant but I got this one from Dicks. It immediately didn't feel right like no peddle assist, I took it back and found out the sensor was in pieces, they said they could replace it with another opened 3 boxes all of them were damaged, I fought with Schwinn to get that part and while that was going on the bracket installed by Schwinn that holds the fender on came off while riding and cause a accident, this cracked the throttle housing, messed up the breaks and bent the fenders, I again had to get Schwinn to get me the parts because Dicks couldn't Schwinn was extremely unhelpful to Dicks. ***** also wanted Labor cost of only $300 even though they spent Alot of time trying to get this bike back to what is was supposed to be. Schwinn agreed to reimburse me what I paid , I sent the receipt that wasn't good enough they wanted a breakdown. Well there wasn't one so Dicks put one together and I sent it and now Schwinn is renigging and saying instead of the $300 plus tax I paid they made up their own cost and deducted the breaks saying it's not part of the warranty and telling me I will get $210 that's not a reimbursement they owe me what I paid. This is a horrible company at one point they said my brand new bike was out of warranty their warranty is a joke, I will never buy another thing from them ever
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Donald T

      1 star

      06/05/2024

      Buyer beware!!! They sell very low quality bikes and will not work with you after you purchase.

      Pacific Cycle Response

      06/07/2024

      I'm sorry to hear this. All our bicycles are very thoroughly assessed for quality upon leaving the factory. It's important to us that your bike performs as expected, and if ever there are issues, we are here to help! The warranty policy we follow *** seem frustrating when you don't receive the resolution you had hoped for; however, we're always willing to reconsider your claim. Please reach out to us at ************, M-F, 7 AM-6 PM CT.

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