ComplaintsforWisconsin Management Company, Inc.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The company discharged me twice for no reason.And they will not pay me the remainder of my check in a timely fashion.

  Business response

  07/03/2024

  **************** was terminated within his first 30 days of employment. He will receive his final check on July 12th which is the next payroll cycle.  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Wisconsin Management Company blocks my valid online reviews about safety concerns and mismanagement. I have screenshots and evidence of proof. This is a FTC violation.

  Business response

  06/24/2024

  As we have stated to ****************** on multiple occasions, we do not control who posts reviews to Google.  We are only able to respond to reviews once posted.  

  Customer response

  06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  My review was published this weekend. It received views and likes. Now it is gone. How does that happen? ALL of my reviews of other businesses locally and internationally are published. Why not your companies? Why was it published,  now its gone? Why are my other reviews not published? 
  

  You are deliberately deceiving the public.

  You have denied my request to go to your office to demonstrate exactly what is occurring. Why?

  
  Regards,
  
  **************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They leased our family a unit with over 17 housing code violations! And on top of that raised our rent 33%, before rescinding their lease renewal offer, and trying to frivolously evict us. They also tried to bribe us.They portray a false public image by paying for positive online reviews, and having staff and contractors leave reviews.

  Business response

  05/23/2024

  The desired outcome stated is communication from our organization.  We have been in constant communication with ****************** for the past several months addressing concerns. 

  ****************** was initially offered a renewal at a rate comparable to the market.  After conduct issues (outlined in our 5-day notice), we rescinded the offer and proceeded with eviction due to these issues.  Due to a clerical error of spelling his last name with an "a" instead of an "e", the case was dismissed.  Instead of re-filing, we made an offer to amend his contract to be released early and would provide him with funds to assist in moving expenses.  He declined this offer. 

  ****************** contacted building inspection and we were issued a city work order.  Before receiving this work order, we received a communication from ****************** to not enter his apartment.  Once we were allowed access, we began repairs. 

  ****************** brought the issue of a former employee offering gift cards for online reviews.  This issue has been investigated and out team is reaching out to the people affected to resolve.  

  Customer response

  05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for replying, may I please know who answered my BBB complaint, so I may properly address these issues?

   

  I know that you have many different people working for your organization, and I have dealt with many of you regarding many different issues so I would like to know who Im speaking with now so we may proceed please. Thank you.
  
  Regards,
  
  ***************************

  Business response

  05/24/2024

  The desired outcome on the prior complaint was response from our business.  I understand that the response was deemed unacceptable by ******************.  If we could have a summary of specific action items he would like us to take for each of his complaints, I can address them appropriately.

   

  Thank you,

  *********************

  Customer response

  05/29/2024

  Wonderful. Thank you ************. 
  I just received your response, so I will do as you ask and clarify exactly what Im asking.

  Lets start with our unit having over 17 housing code violations, yet it was leased to us. Is this a breach of housing law? Your staff have made rather upsetting comments about the market rate of our unit. Clearly, they did not know what they were talking about.

  We discussed online reviews yesterday, but you stated you are not willing to talk about it further. I sent you a copy of my blocked review home with your staff member to personally deliver to you, so you may see with your own eyes.

  As for the frivolous eviction attempt, I even asked your attorneys before the court date to withdraw your case due to many errors, including name/adresses, charges/complaint,  laws being broken by your process server, etc. Yet we had to attend court.

   

  ***

  Customer response

  05/29/2024

  1. 27.05(2)(h) In the back bedroom, repair the areas on the windowsill where the paint is peeling.
  Paint the repairs to match the surrounding surfaces.
  2. 27.05(2)(h) In the back bedroom, replace the broken windowpane.
  3. 27.05(2)(g)1 In the back bedroom, repair the long vertical cracks on the wall to the left. Sand,
  texture and paint the repairs to match the surrounding surfaces.
  4. 27.05(2)(g) In the first bedroom, repair the areas on the windowsill where the paint is peeling.
  Paint the repairs to match the surrounding surfaces.
  5. 27.05(2)(g)1 In the first bedroom, repair the damage to the walls at both ends of the windowsill.
  Sand, texture and paint the repairs to match the surrounding surfaces.
  6. 27.05(2)(l) In the first bedroom, repair, replace or remove the broken window blind.
  7. 27.05(2)(g)1 In the first bedroom, repair the long vertical cracks on the wall to the right. Sand,
  texture and paint the repairs to match the surrounding surfaces.
  8. 27.05(2)(h) In the first bedroom, repair the cracked and peeling paint on the trim around the
  closet door. Paint the repairs to match the surrounding surfaces.
  9. 27.05(2)(g)1 In the apartment hallway, remove the old adhesive on the walls around the hall closet
  door. Repair any resultant wall damage and paint the repairs to match the surrounding
  surfaces.
  10. 27.05(2)(h) In the apartment hallway, secure the loose bifold door to the hall closet.
  11. 27.05(2)(g)1 In the apartment hallway, secure the loose carpet in the hall closet doorway.
  12. 27.05(2)(l) In the bathroom, repair the broken toilet paper holder and towel bar.
  13. 27.05(2)(h) In the bathroom, repair and paint the rusting door and doorframe by the tub.
  14. 27.05(2)(g)1* In the bathroom, repair the peeling paint patches on the ceiling above the
  showerhead.
  15. 27.05(2)(g)1* In the bathroom, replace the missing, damaged, and discolored grout between the
  wall tiles in the shower enclosure walls.
  16. 27.05(2)(j)* In the bathroom, repair the leaking tub faucet. At the time of the inspection, when the

  tub faucet was run water pooled on the floor outside the tub where the tub met the
  floor by the door frame.
  17. 27.04(2)(h) Repair the heat system in the apartment so that the heat can be turned off with the
  thermostat. At the time of the inspection the radiators were still hot long after the
  thermostat had been turned to the minimum setting. The temperature in the apartment
  was 81 degrees Fahrenheit when the thermostat was set at 60 degrees Fahrenheit.

  Business response

  05/30/2024

  The repair items on this list are being addressed by our corporate service department or vendors as appropriate.  If any additional repair items are being requested, a work order needs to be submitted.  BBB is not the appropriate place to submit work orders.  

  Customer response

  06/01/2024

  Hello,

  the city housing violation remedy is: REPLACE BROKEN WINDOW PANE. 
  

  Wisconsin Management Company put tape on it. They also gave the same excuse as years past about getting all windows replaced soon. We have heard that for years, now when there is a direct order from the city, they disobey it and put in minimal effort/expense into fixing the city code violation.
  
  Regards,
  
  ***************************

• Initial Complaint

  04/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Ive rented from WMC 5 out of the last 7 years and never charged for late rent! Nor informed ..as we are disabled elderly low income! Now moving out, ** denied $200 of my security deposit

  Business response

  05/07/2024

  Per the lease agreement, late fees are applied when the full rent is not received.  ************ paid less than the amount due on multiple occasions leading to rent and late fees being withheld from her deposit.  ***** (Property Manager), sent notices monthly to all residents with a balance; therefore ************ was made aware of the balance owed.  The terms of payments and late fees are also outlined in her lease.

   

  Thank you,

  *********************

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have reached out multiple times in the past couple of weeks, left two messages last week, and emailed Monday still without a response, so I thought I would file a complaint to hopefully connect with someone at the leasing office. I am unfortunately unable to live alone next year due to mental health issues and given that I signed a lease for a studio back in November, I will unfortunately need to null my lease for this coming fall. I did not pay a security deposit or anything but need someone from Wisconsin Management Company, Inc. to respond with the procedure for nulling the lease. I is concerning that there is literally no response from the leasing company and/or apartment complex (**********************************************).

  Business response

  03/14/2024

  We spoke to ******************** mother yesterday and they have received everything required to break their lease.  We do not have record of attempted contacts from ****************, but if any additional information is needed, please reach out the Property Manager ***************************** at ********************* or ***************************************.  

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The landlord is showing favoritism I think the man up stairs tryed to break in my house too times and I put up a camera the man calls **************** and they told me I cant have the cameras on his house I said its not I sent pictures to citywide to let them see the cameras the man upstairs go get a camera facing my door and I was told I cant since this man moved in he beened doing evil thing and **************** do not the ****************** wont even help like two months ago the garbage could not get picked up because the man upstairs he has a lot of car they told me I cant have a lot of cars my heat went out they never ***** to fix it the man call them on my thay call me in a minute with the complaint I dont feel safe in this house

  Business response

  03/08/2024

  Wisconsin Management is not affiliated with ****************.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  was told I $26450.00 and even had it on sell bill to buy a new truck even when and got a loan for this amount but but the day i was going to go get it was $17400 dollars more plus tax. I was never told the correct amount. ***************** ********* **.

  Business response

  03/07/2024

  Wisconsin Management Company is a property management company and has not conducted business with this person.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently rent a unit at ****************************************************** from ************************* of Wisconsin Estates and Holdings LLC. I've been renting since July 2023. During this time I've been placed in a studio apartment with my kids with the understanding I would receive a bigger unit when one comes available. There are bigger vacancies currently in the building and due to discrepancies with **************'m being denied renting a bigger unit. During my rental time here I've had false ********************* false complaints against me to CPS, threats to call my employer as well as being denied proper repairs. In retaliation this company has taken me to court for eviction. I was served a 5 day eviction notice on August 1st 2023 at 11:51 for late rent and was also asked to pay a $100 late fee. I was at work and tried to make arrangements for the landlord to collect rent when I'd be home later that day. After refusing to pay the late fee my phone # was blocked and he ceased all contact with me preventing me from paying my rent on the 1st. He failed to provide me a mailing address to send my rent payment to. He then on August 7th filed a eviction in court against. I'm unable to have a cordial conversation with ****** and any attempts I have made have been rebuffed. He refuses to address repairs in my unit (tub and toilet). He also asked the maintenance guy to not assist me with repairs. He's retaliating against me for asking for decent repairs. After receiving court papers for eviction I got a mailing address and sent my rent payment in. I live in fear of retaliation against me and my kids but I don't have any other housing options and he knows this and tries to use it against me.

  Business response

  08/12/2023

  Wisconsin Management is not associated with ************************* or the property listed in the complaint.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently live in ****************** as a single mother . I have had non stop problems with this place from the tenants to the landlord . Dealing with Black mold that the landlord seemed he could care less about . Tenants banging on peoples doors and yelling , which would escalate to constant police calls to the apartment. I also pay for an underground parking stall so I do not have to walk with my baby outside in the dark and it is easy accessible when I have a load of groceries as Im on the fourth floor. Numerous times there has been people who will park in my stall when I leave out . I have brought this to my landlords attention . He tells me he will do nothing about it and I should try calling a towing company.. his care for his tenants he has shown is zero. This Monday May 15th my car was towed from my parking stall as they couldnt see my parking permit I brought this to my landlord and once again he couldnt do anything about it . I had to pay 350 dollars as a single mom that is ****** getting by to get my car out for doing absolutely nothing wrong . As a tenant who always pays my rent on time . Pays for that parking permit , and has never given my landlord any problems or disgusts me . I am hoping I will be able to get a refund for this .. If not I however want this word to be out there so that any new single moms, families, or individuals who are also getting by paycheck to paycheck are aware of this and dont fall victim as I did.

  Business response

  05/30/2023

  ********************** has been in communication with our Regional Manager, ************************  ****** reached out to the towing company to obtain their photos of the towing.  Per their photos, the tag was not displayed which caused the vehicle to be towed.  Because displaying the tag is a requirement, we will not be refunding the towing fee. 

  Regarding noise complaints on the property, we did have some residents creating issues and have since removed them from the property.  If there are any additional concerns, please reach out and we will address that as well.

  We had not had any reports previously on black mold, but we gave this concern to our on-site maintenance tech to follow up.

   

  Thank you,

  *********************

• Initial Complaint

  03/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My checking account is set up for autopay monthly rent of $789. March 6th 2023 I was overcharged by $ 774. Totaling $1563. I contacted the building manager, ***********************, about this error March 10th. I haven't received a check as of March 23rd for my money back from Wisconsin Management in ******* **

  Business response

  03/29/2023

  We reviewed the issue with our accounting team after ************************ brought it to our attention.  It was verified that the auto-pull took the incorrect amount.  Check #*** for the overcharge of $774 was mailed from our corporate office in ******* on 3/27/23.  ************************ should receive it shortly.  Please reach out with any additional questions.

  Customer response

  03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
     
  This is the same response given to my property manager in mid March:" a check was mailed to me".  I never received a check.     I don't believe this is true.  There is no explanation why the first or second check wasn't received by me.  They never returned my calls?  My money is being held that I use to live on, to buy food, to pay my bills!!!  I want my money now.  Overnight a check to me now.

  *****************************

  Business response

  03/30/2023

  ************************, 

  The check date in our system was 3-27-23.  Our process is to mail checks the same day they are cut.  I verified with our AP Clerk this morning that this check was cut and mailed on that date.  It is in route to you right now and you should receive it shortly.  I apologize for the delay.  

  Customer response

  04/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  The money was taken from my account on March 6th and I notified the building manager *********************** March 10th.  She communicated with Wisconsin Management that day.  I was informed by ***** that a check was being sent to me, but it never came.  They caused much distress as I needed my money.   I can't believe a large company would ignore their mistake taking $774. more than the amount of my rent.  I had only $150. in my  checking account.  Luckily I had savings I could use for the month.    

  
  Regards,as 
  *****************************

  Business response

  04/10/2023

  The amount that was incorrectly withdrawn has been refunded to you.  Have you received the check?  Please let me know if you have nay additional concerns I can address.

   

  Thank you,

  *********************

  Customer response

  04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  

  A check was received on March 30th.  My bank charged me $20. to stop autopay.  This was your fault and I should not have to pay for your error.

  Regards,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩