ComplaintsforCari Lynns Manty Dance
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I made several over payments on my daughter's dance classes resulting in $115 over paid after tuition. Additionally her $65 costume fee was paid at time of fitting and was also deducted from my prepaid balance. I am owed $180 in refund. MantyDance is stating I never paid and owe $185. I have provided bank statement proving payment and have contacted them several times. They continue to ignore my inquires.Customer response
09/15/2022
I was contacted again stating I have an unpaid balance and will start accruing late fees even though I've provided proof of payment.Customer response
09/28/2022
After being contacted via ******** messenger by Manty Dance I obtained additional proof of payment from my bank. See attached.Business response
09/28/2022
***************, has never been a customer of MantyDance competition team incorporated. This is a business not owned by ***************. This claim is about a business she has not participated in as it is a parent run, non profit, that raises funds for competition teams.Customer response
09/28/2022
It appears the complaint was entered against the not for profit fundraiser not the company "Manty Dance". I have attached a screenshot of my account records they provided to me, a screenshot of my account in their app, and a letter from my bank proving payment, and can provide screenshots of the most recent conversation with the owner ***************** if neededBusiness response
10/11/2022
Reading her proof she has given you says it all. We told her we dont accept bank drafts. Those never made it to our account and were declined by our processor numerous times. Our automated system shows every charge and eveyy try time we tried being paid for tht charge. Her stuff was continuously denied. No refund is necessary. You can clearly see all the denied charges with the balance still being 185. We also told her we dont draft on our own through *********. For es is not above our rules. I will ONLY set her account to zero we feel based on our accounting and the statements in front of us, we do not owe her money.Customer response
10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attached is a letter directly from my financial institution showing my payments were successfully processed. ******** has also provided their contact information in the attached letter if further clarification is needed and to speak on my behalf.
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.