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ComplaintsforDalton Carpet Outlet
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I chose to purchase my carpet through Dalton Carpet outlet. I was misquoted a price and was offered a free carpet pad for free. when I received my final **** I was now being charged for carpet pad. I have invoice stating pad was free. Once final square footage numbers came in store associated now says she can no longer afford to give me a free pad and I am being charged $139.36 more than quoted. I have attached letter sent explaining situation and invoicesBusiness response
10/22/2021
Initially the customer had planned to do a large flooring job. Due to the size of the job we were able to offer free pad. The customer then changed the size of the job to be much smaller. At that point we were no longer able to offer the free pad. The customer was still given free pad for her steps and the price we were charging for the other pad needed is less than our cost. A great deal! This had been explained to the customer and this complaint comes as a surprise to us.
Regardless, we do want to a build a relationship with the customer and will honor the request to reduce the price as requested.
Customer response
10/25/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:Dalton carpet has their facts incorrect. However the end result is what is important to me. I have already paid the account in full. Therefore I would expect a refund from them in the near future
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Contact Information
Business hours
Today,11:00 AM - 4:00 PM
MMonday | 8:00 AM - 8:00 PM |
---|---|
TTuesday | 8:00 AM - 8:00 PM |
WWednesday | 8:00 AM - 8:00 PM |
ThThursday | 8:00 AM - 8:00 PM |
FFriday | 8:00 AM - 8:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 11:00 AM - 4:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.